Client Services Representative

San Diego, CA - USA

Hourly Salary: $ 17 - 35

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Labcorp is seeking a Client Services Representative to join a dynamic team in support of our San Diego CA lab. This position will work with physician offices hospital laboratories and internal customers to ensure that all client needs are addressed accurately and efficiently resulting in exceptional client and patient care. The Client Services Representative handles a wide variety of needs from simple to complex working within a caring and supportive team that strives to provide a world-class customer experience. The ideal candidate will be passionate about helping others appreciates the importance of their role in patient care and feels motivated to be part of a great team in an innovative company.

**Pay Range: $17.25 - $35.16 per hour

All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.

Work Schedule:Monday-Friday from 7:30am -4pm

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information pleaseclick here.

Job Responsibilities

Act a liaison between Labcorp the customer base and patients and sales reps

Communicate with all laboratory departments along with outreach to other Labcorp sites

Answer and assist incoming call requests status updates patient test medications updating patient/client information and supplies requests

Investigate and resolve any patient or client concerns in a timely manner

Interact with internal and external customers in a courteous friendly and professional manner while following documented quality protocols

Participate in activities designed to improve employee satisfaction customer satisfaction and team performance

Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing

Review test forms for accuracy resolve and document any discrepancies

Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance

Flexibility and willingness to perform other job-related tasks as requested in support of the labs success and overall patient care

Requirements

High School Diploma or GED equivalent

Associates degree or higher is preferred

Previous experience in a customer service role

Contact center/call center experience is preferred

Prior healthcare industry experience is a plus such as a physicians office or a hospital

Experienced in managing multiple applications using two monitors with strong organizational skills

Excellent multitasking abilities while maintaining focused attention to details

Flexibility and ability to manage and adapt to changing priorities quickly

Strong verbal and written communication skills excellent ability to listen and respond and always courteous

Well-versed in applications like Microsoft Outlook Excel Word and willingness to learn new applications

Bilingual in English and Spanish highly desirable

This position requires you to be fully vaccinated against COVID-19. Subject to applicable law all prospective hires will need to provide proof of being fully vaccinated for COVID-19 or qualify for medical or religious accommodations.

If youre looking for a career that offers opportunities for growth continual development professional challenge and the chance to make a real difference apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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Required Experience:

Unclear Seniority