Emergency Medical Services Division Manager (Health Services Manager, Senior)

Salary may be negotiable within the range listed above based on position requirements and successful candidates qualifications subject to appropriate authorization.


OPEN TO THE PUBLIC
This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the Countys needs are met.

The deadline for the first round of considerations will be on Monday October 20 2025 at 11:59 p.m. (PST). Applications received after this date will be processed in the next round.
Qualified applicants are encouraged to apply immediately.

This recruitment will establish an open eligible list. This list will be used to fill current and future Health Services Manager Senior vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications.

HEALTH CARE AGENCY
The County of OrangeHealth Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual family and community health. Under the leadership of the Agency Director a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services Behavioral Health Services Correctional Health Services Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
Emergency Medical Services (EMS) mission is to plan coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation patient advocacy advanced medical technology electronic documentation and evidence-based data are the EMS program major strengths.

THE OPPORTUNITY
The County of Orange Health Care Agency has an exciting opportunity for a qualified individual to serve as Emergency Medical Services (EMS) Division Manager. The position will manage and provide oversight to approximately 40 staff consisting of: EMS Medical Director EMS Associate Medical Director Emergency Management Manager Chief Pharmacist PSC Pharmacist Emergency Management Administrators HCA Program Supervisor IIs EMS Coordinators Public Health Nurses (PHNs) EMS Specialists Storekeeper IIs Office Supervisor B Staff Specialists Staff Assistants Information Processing Technicians and Office Specialists.

Additional responsibilities of the position will also include but are not limited to:

• Establish and implement Division goals objectives and program priorities
• Respond to communities Board of Supervisors (BOS) County Executive Officer (CEO) and media inquiries
• Participate on Agency County and statewide committees
• Manage multiple federal grant funds for Public Health Emergency Preparedness Homeland Security and Hospital Preparedness Programs
• Oversee the Orange County Medical Emergency Data System (OC MEDS) contracts and enhancements
• Coordinate with Auditor-Controller staff regarding billing collection and grant implementation
• Oversee HCA Operations Center and Strategic National Stockpile warehouse
• Provide oversight of emergency medical and disaster exercise planning training and implementation
• Represent HCA at the County Emergency Operations Center during disaster drills and actual emergencies
• Provide oversight and management of the Countys Base Hospital system
• Oversee evaluate coordinate and implement Division fee and rate studies
• Evaluate and provide recommendations regarding legislative issues on County and Statewide level
• Negotiate coordinate and obtain Board approval for the Countys five (5) exclusive operating areas ambulance contracts
• Work with Human Resource Services (HRS) to conduct recruitment selection processes
• Provide oversight of the EMS hospital specialty designations

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess five (5) or more years of experience in EMS Administration disaster management and federal grant processes.

A valid Physician license Registered Nurse license Emergency Medical Technician license or Paramedic license is preferred but not required.

Additionally the ideal candidate will possess extensive knowledge skills and abilities that demonstrates the following competencies:

Professional & Technical Expertise

• EMS pre-hospital and hospital systems and system providers
• Quality improvement (QI) and program auditing
• EMS and health disaster preparedness and response
• Possessing the skills to perform the responsibilities of a Local Emergency Medical Services Administrator and Medical and Health Operational Area Coordinator
• Developing and implementing EMS policies and procedures
• Planning and developing protocols and guidelines to meet State and Federal mandates
• Ensuring program compliance with State and Federal mandates and County regulations
• Maintaining the fiscal integrity and accuracy of program expenditures and budget development
• Conducting audits to ensure emergency medical and disaster planning and preparedness are effective
• Developing and maintaining strong and effective coordination between EMS programs
• Strong political acumen when interacting with the BOS CEOs office communities and stakeholders
• Managing and coordinating disaster response activities and directing emergency medical services throughout the County
• Proficiency in Microsoft Word Excel Power Point and Outlook to produce high-quality documents

Leadership Managing Performance

• Adapting leadership style to a variety of work situations
• Resolving staff conflict in a constructive manner to minimize negative program impact
• Developing and presenting work performance evaluation and providing performance feedback to staff effectively
• Encouraging and facilitating staff cooperation and fostering commitment and team spirit to achieve program goals
• Fostering inclusion and collaboration amongst team

Strategic Thinking & Perspective Project Management

• Developing effective strategies and techniques for effective planning implementing and evaluating program changes
• Evaluating the impact of change in processes procedures leadership and program culture
• Monitoring EMS programs performance and services provided and implementing change when necessary
• Managing program integration effectively and resolving issues accordingly
• Being adaptable and flexible while maintaining a strong focus on program quality of care and services
• Formulating effective resolutions by being consistent with the Agencys Mission and Vision

Oral & Written Communication

• Communicating effectively both orally and in writing
• Expressing ideas and recommendations clearly
• Partnering with all program staff and stakeholders including other Counties State and Federal Agencies or Departments to build strategic working relationships to achieve common goals

Innovative Problem Solving Delivering Results

• Anticipating and identifying potential program problems and proactively generating alternative solutions
• Researching implementing and identifying issues in relation to Countys Point of Distribution systems to conduct mass vaccination in the event of health emergencies
• Producing quality work within tight and demanding deadlines
• Making effective policy decisions

MINIMUM QUALIFICATIONS
Please clickhere for the minimum qualifications for Health Services Manager Senior as well as the physical & mental requirements and the environmental conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening qualified applicants will be referred to the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here(Download PDF reader) to review the policy.

E-MAIL NOTIFICATION
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account.
Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the site. Please check your e-mail folders including spam/junk folders and/or accept e-mails ending with and . If your e-mail address should change please update your profile at.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

For detailed information on how to apply clickhere.

FREQUENTLY ASKED QUESTIONS
Clickhere for additional Frequently Asked Questions.

For more information regarding this recruitment please contact Mariah Cuellar at or.