Manager, Support Operations (Data Platforms, Service Now, AWS, IT Systems Infrastructure)

An IT leader with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of data platforms end user support IT incident Management change management problem management knowledge management endpoint management and business controls. Lead and develop teams to support business growth service goals and compliance with corporate policies standards and security regulations.

This role requires a deep focus on execution accountability and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills effectively manages up and influences leadership and collaborates well with immediate peers.

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 2 years of experience in Managing IT projects or operations teams

• At least 3 years Technical Operations experience

• At least 3 years of experience in People Management

• At least 3 years of experience in IT systems and infrastructure

• At least 3 years experience with data platforms and operating systems

• At least 3 years of experience in technical operations or end user technical support

Preferred Qualifications:

• Bachelors or Masters Degree in Business Information Systems Computer Science

• 5 years of experience in People Management

• 5 years of experience in Project Management (planning executing tracking)

• 5 years of experience with IT systems and infrastructure

• ITIL Certification

• 4 years of experience with AWS QuickSight ServiceNow SQL Snowflake or Databricks

• 4 years of experience defining implementing and leveraging process (change incident problem) management functions.

At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN E-2 E-3 L-1 and O-1 or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).