Technical Support Expert National SE

Portage, WI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Asan Application Engineer you will work both independently and as a team player focusing on promoting and demonstrating Fronius products and services to new and existing customers. This position provides support to the region our customers and promotes the Fronius brand in the solar industry.

Tasks and Responsibilities

Supports sales regions with technical expertise and onsite support when needed

Handlesone or more topics as a technical expert within the TSN team
Develops internal training plans and documentation for new and existing TSN members
Provides technical support and guidance for escalated issues to the TSR team
Promotes and expands the Fronius service reputation in the US PV market
Participates in trade shows and exhibits providing technical guidance and support as needed

Gathers information regarding product modifications and future product development
Createsand conductsproduct presentations andtrainingsfor customers
Supports customers with system design questions and service calls
Provides e-mail and telephone support for escalated inquiries and issues
Submits customer information to internal databases SP CRM Baan

Offers continuous feedback and interaction with Sales TSAs Product Managementin regard tonew products new features prices customer concerns customer satisfaction and competition
Provides application advice for all Fronius SE BU team members end customers distributors and dealers
Proposessolutions to ongoing customer issues within a defined timeline
Maintainsan independent schedule when out of the office for field work
Promotes and supports the Fronius Way

Demonstrates ability as a leader and facilitator

Requirements

Bachelors degree from an accredited college or university required
Renewable Energy and/or (EET) Electrical Engineering Technology Program preferred

2 years experience in the Solar Energy field
One or more years in a customer service role is required
Education training and experience in the Photovoltaic Industry and technology preferred
Strong focus on job regulations and safety
Possess basic computer networking knowledge

Strong technical background and knowledge of electrical safety AC and DC fundamentals
Working knowledge of the National Electrical Code
Ability to multi-task and effectivelyproblem-solve
Proficient in Microsoft Word Excel Power Point and Outlook
Proficient in use of ERP and CRM software

Proficient in use of computer internet for research education and professional development
Excellent telephone etiquette skills
Work independently or with supervision and achieve established goals and objectives
Excellent written verbal presentation negotiation and public speaking skills
Excellent time management and organization skills

Excellent diagnostic and analytical skills and ability toproblem-solveby telephone
Ability to write correspondence and reports clearly and concisely
Strong customer service experience
Strong technical understanding of solar power systems and inverter technologies is preferred
A valid passport and motor vehicle operator license is required

Regular travel

Professional Skills and Knowledge

Possesses basic computer networking knowledge
Strong technical background and knowledge of electrical safety AC and DC fundamentals

Working knowledge of the National Electrical Code
Ability to multi-task and effectivelyproblem-solve
Proficient in Microsoft Word Excel Power Point and Outlook
Proficient in use of ERP and CRM software
Proficient in use of computer internet for research education and professional development

Excellent telephone etiquette skills
Work independently or with supervision and achieve established goals and objectives
Excellent written verbal presentation negotiation and public speaking skills
Excellent time management and organization skills
Excellent diagnostic and analytical skills and ability toproblem-solveby telephone

Ability to write correspondence and reports clearly and concisely
Strong customer service experience
Strong technical understanding of solar power systems and inverter technologies is preferred

Health and Safety

Must comply with all safety and health standards established by Fronius USA LLC and federal state or local requirements
Ability to bend and reach with repetitive motion
Hearing naturally or with aids
Vision 20/20 with or without correction
Physical demands of the jobincludingstanding use of hands to manipulate objects talking hearing looking typing walking twisting and bending

Employees could be requested to lift carry reach above the shoulder stoop squat kneel and crouch
Employees could be required tolift upto50 pounds
Employees will perform duties in an office environment and a field setting
Employees will be occasionally exposed to tripping hazards
The noise level in the work environment is usually low to medium

We offer a generous benefit package including

Flexible work schedule with hybrid options
PTO available immediately plus 11 paid holidays
Employer matched 401(k)

Medical Dental and Visioncovered 100% for employees
50%company paidHealth Dental Vision for your family
Employee Assistance Program & Mental Health Support
Short-Term and Long-Term Disability
Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA LLC is proud to offer Equal Employment Opportunities andcommitted to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age pregnancy genetic information creed marital status or any other consideration prohibited by law or by contract.

Are you ready for Fronius Apply online now and become part of the Fronius family!

Tasks and Responsibilities

Supports sales regions with technical expertise and onsite support when needed

Handlesone or more topics as a technical expert within the TSN team
Develops internal training plans and documentation for new and existing TSN members
Provides technical support and guidance for escalated issues to the TSR team
Promotes and expands the Fronius service reputation in the US PV market
Participates in trade shows and exhibits providing technical guidance and support as needed

Gathers information regarding product modifications and future product development
Createsand conductsproduct presentations andtrainingsfor customers
Supports customers with system design questions and service calls
Provides e-mail and telephone support for escalated inquiries and issues
Submits customer information to internal databases SP CRM Baan

Offers continuous feedback and interaction with Sales TSAs Product Managementin regard tonew products new features prices customer concerns customer satisfaction and competition
Provides application advice for all Fronius SE BU team members end customers distributors and dealers
Proposessolutions to ongoing customer issues within a defined timeline
Maintainsan independent schedule when out of the office for field work
Promotes and supports the Fronius Way

Demonstrates ability as a leader and facilitator

Requirements

Bachelors degree from an accredited college or university required
Renewable Energy and/or (EET) Electrical Engineering Technology Program preferred

2 years experience in the Solar Energy field
One or more years in a customer service role is required
Education training and experience in the Photovoltaic Industry and technology preferred
Strong focus on job regulations and safety
Possess basic computer networking knowledge

Strong technical background and knowledge of electrical safety AC and DC fundamentals
Working knowledge of the National Electrical Code
Ability to multi-task and effectivelyproblem-solve
Proficient in Microsoft Word Excel Power Point and Outlook
Proficient in use of ERP and CRM software

Proficient in use of computer internet for research education and professional development
Excellent telephone etiquette skills
Work independently or with supervision and achieve established goals and objectives
Excellent written verbal presentation negotiation and public speaking skills
Excellent time management and organization skills

Excellent diagnostic and analytical skills and ability toproblem-solveby telephone
Ability to write correspondence and reports clearly and concisely
Strong customer service experience
Strong technical understanding of solar power systems and inverter technologies is preferred
A valid passport and motor vehicle operator license is required

Regular travel

Professional Skills and Knowledge

Possesses basic computer networking knowledge
Strong technical background and knowledge of electrical safety AC and DC fundamentals

Working knowledge of the National Electrical Code
Ability to multi-task and effectivelyproblem-solve
Proficient in Microsoft Word Excel Power Point and Outlook
Proficient in use of ERP and CRM software
Proficient in use of computer internet for research education and professional development

Excellent telephone etiquette skills
Work independently or with supervision and achieve established goals and objectives
Excellent written verbal presentation negotiation and public speaking skills
Excellent time management and organization skills
Excellent diagnostic and analytical skills and ability toproblem-solveby telephone

Ability to write correspondence and reports clearly and concisely
Strong customer service experience
Strong technical understanding of solar power systems and inverter technologies is preferred

Health and Safety

Must comply with all safety and health standards established by Fronius USA LLC and federal state or local requirements
Ability to bend and reach with repetitive motion
Hearing naturally or with aids
Vision 20/20 with or without correction
Physical demands of the jobincludingstanding use of hands to manipulate objects talking hearing looking typing walking twisting and bending

Employees could be requested to lift carry reach above the shoulder stoop squat kneel and crouch
Employees could be required tolift upto50 pounds
Employees will perform duties in an office environment and a field setting
Employees will be occasionally exposed to tripping hazards
The noise level in the work environment is usually low to medium