Hotel Events & Reservations Coordinator

Job Title

Position: Events and Reservations Coordinator

Reports to: Rooms Division Manager / Reservations Supervisor

Location: Aldwark Manor Estate Aldwark Nr. Alne York YO61 1UF

Hours of work: full or flexible hours

Benefits:

Apprenticeship and other development opportunities.

Share of gratuities.

Hospitality Rewards platform.

Employee Assistance Program.

Free meals on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Main duties and purpose of the role:

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

Over the last few years the Hotel has undergone major renovations in the bedrooms restaurant residents lounge sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening in November with the new spa bedrooms and meeting space opening 2026

Our Mission Statement: Never be ordinary in our product quality or people with the aim of being Always Aldwark in meeting our guests and team expectations.

Our Events and Reservations Coordinator is a key role ensuring exceptional meeting and events are delivered seamlessly from initial enquiry and quotation handling handing reservations calls and enquires for our entire estate including bedrooms and new health club Salus. You must have excellent attention to detail and be results-oriented you will manage 1st and 2nd options on our current 5 conference rooms events and ensure all events are charged and tracked accurately and be an effective relationship-builder establishing positive and lasting relationships with clients to win client loyalty.

Purpose of the role:

To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.

Main duties and of the role:

• To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets whilst exceeding customer expectations.
• To ensure all reservation enquiries are handled in line with company standard
• Create quality proposals which fits the clients requirements
• Following up on enquiries
• Chasing payment posting deposits corrections and receipts
• Prepare and communicate Event sheets with relevant detail
• Following up post-event for feedback with a future-sales mindset
• Event planning liaison with the operational teams
• Planning event with attention to financial and time constraints
• Support site visits and show arounds for prospective clients
• You will be responsible for driving and developing event business into the Hotel by pro-active sales activity.
• To be confident in handling of all types of customers including both direct & agencies understanding how to adapt techniques and approach
• Processing amending and updating bookings as required
• Converting enquiries into sales
• Wedding show rounds / proposal and planning

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.