Employee Journeys Lead

Job Description

The Role:

The Employee Journeys Leader will serve as the strategic owner and operational excellence driver for all critical employee lifecycle touchpoints at General Motors. This role will establish and lead the Employee Journeys Center of Excellence (COE) ensuring seamless consistent and exceptional employee experiences across key lifecycle events like onboarding offboarding job changes and major life events. The position requires a customer-centric leader who can design implement and continuously optimize journey experiences that strengthen employee engagement retention and organizational culture.

Key Responsibilities:

• Develop and execute the enterprise-wide Employee Journeys strategy aligning with GMs talent and culture objectives
• Establish the Employee Journeys COE as the authoritative source for journey design standards and best practices
• Champion employee experience innovation and continuous improvement across all journey touchpoints
• Own end-to-end design and optimization of core employee journeys
• Create standardized scalable journey frameworks while allowing for personalization based on employee needs
• Develop journey mapping process documentation and experience standards for each touchpoint
• Establish service level agreements and quality metrics for all journey experiences
• Implement feedback loops and continuous improvement processes to enhance journey effectiveness
• Partner with IT Legal Benefits Payroll Security and other stakeholders to ensure seamless journey execution
• Collaborate with global HR teams to ensure consistent journey delivery across all GM locations
• Work closely with Global Mobility to optimize visa work authorization and relocation experiences
• Establish clear escalation paths and issue resolution processes for complex journey challenges
• Evaluate implement and optimize technology solutions that enhance journey experiences
• Partner with HRTO to leverage automation and self-service capabilities
• Develop comprehensive metrics and reporting frameworks to measure journey effectiveness and employee satisfaction

Experience:

• 5-7 years of experience in human resources employee lifecycle management and/or journey design principles
• Strong background in process improvement change management and operational efficiency
• Demonstrated ability to build and lead teams influence without authority and drive results through others
• Experience with HRIS systems journey management platforms and digital workplace tools
• Understanding of diverse employee needs and global workplace considerations
• Solutions-oriented mindset with strong problem-solving capabilities
• Detail-oriented with ability to manage multiple complex projects simultaneously

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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