Residential Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills the right attitude a passion to provide intuitive service and those who thrive in a team player environment.

We offer excellent benefits including:

Position hourly rate is $36.10

Flexible work schedule

Medical dental & vision

401K Retirement plan with matching

New Parental Leave

Paid holidays vacation and sick pay

Lunch Stipend

Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge a private dining room outdoor entertainment terrace overlooking Jessie Square a library a game room a golf simulator and a fitness studio. As the worlds premier luxury hospitality brand Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.

About the Position

Operating from the Residential Lobby the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the residents needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons policies.

Main Duties and Responsibilities

• Respond to Resident support needs with the highest level of timeliness hospitality and professionalism. Accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services a la carte requests etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.

• Ensure timely and quality-driven completion of service request through monitoring of HotSOS follow up as appropriate.

• Processes packages faxes messages and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages groceries luggage dry cleaning and flowers. Coordinates with the valet for the retrieval of residents vehicles.

• Manages and provides access to the building(s) and units with all vendor/contractor/residents service providers and visitors based on advanced authorization assists with vendor/contractor scheduling verifies identity and provides appropriate residence access for vendor/contractors and residents service providers. Controls entry doors and elevator/lift access.

• Ensures that information for vendors restaurants local businesses etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theater sports concerts shows special exhibits sightseeing) and establishes close relationships with local businesses in these areas in order to provide information transportation ticketing and reservations for residents in addition to a la carte services vehicle services pet services babysitting services housekeeping services medical centers etc.

• Updates homeowner profiles with any relevant information.

• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing.

• Monitors the fire alarm panel; responds to any emergency situation such as providing access to emergency personnel - fire department ambulance etc.

• Coordinates the booking of the service elevator and loading dock/bay for move-in or move-out.

• Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.

• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.

• Perform other tasks or projects as assigned by the Assistant Director or Director of Residences.

People Functions

• Establishing a positive professional and helpful rapport with residence owners fellow colleagues and developers.

• Exemplary representation of the Four Seasons brand through consistently building trust and conducting best practices in all dealings with residents colleagues and third-party professionals.

Competencies

• One to three years of concierge experience in a luxury environment

• Previous Four Seasons concierge experience is preferred

• Troubleshooting and problem-solving skills

• Excellent verbal and written communication skills

• Excellent customer satisfaction/people skills

• Ability to multi-task in a demanding environment

• Fluent in English reading and writing an additional language an asset

• At least two years of post-secondary education is preferred

• Excellent excel word and computer skills.

• Ability to utilize computer equipment and ability to use variety of software; experience with Outlook MS Office HotSOS Keytrack etc. is preferred.

• Must be flexible with schedule; able to work weekdays weekends holidays overtime evenings and overnight on occasion.

• Strong interpersonal and relationship building skills to work with cross-functional teams

• Apply an ethical and moral approach to influence the outcome of situations.

• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.

What to Expect:

• Market-leading pay and benefits (Medical Dental Vision and Retirement Savings Plan)

• 401(k) Retirement Plan

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Be yourself and become a member of a work family that cares about you and invests in your development

• Master your craft here and abroad! Seasonal Task Force opportunities are available

• Employee engagement at all levels where your thoughts and ideas are not only heard but actioned

• Paid holidays vacation and sick days

• Culinary retail and wellness experiences at special rates

• and so much more!

If you are interested in applying for this position please click on the APPLY button attach your resume and cover letter in Word and/or PDF format.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system please contact the People and Culture Department at

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity Affirmative Action employer. Minorities women veterans and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - EEOC is The Law