Senior Account Manager

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Critical Mass is hiring a Sr Account Manager to join a dynamic and collaborative team where youll work directly with high-profile clients on digital marketing initiatives that make a real impact. As a Sr. Account Manager youll be empowered to lead innovate and growshaping campaigns that matter while thriving in a small close-knit office culture that values creativity teamwork and professional development. If youre ready to take ownership of client relationships and drive success in a supportive environment this is the opportunity for you.

You Will:

Serve as the primary day to day contact for client communications and campaign updates
Lead the execution of large scale email marketing programs across multiple brands
Run regular status meetings document next steps and drive accountability with internal and client teams
Coordinate resources across creative strategy technology and offshore support for seamless project delivery
Manage project timelines proactively flag risks and resolve issues to keep campaigns on track
Facilitate creative review cycles and ensure client feedback is integrated into deliverables
Oversee quality assurance troubleshooting and final approvals to ensure flawless execution
Foster strong collaborative relationships with both internal and external partners

You Have:

37 years of account management client service or related agency experience (digital marketing or email program experience preferred)
Proven ability to lead meetings manage projects independently and serve as a trusted client advisor
Polished communication skillsboth written and verbalwith the ability to present updates and complex information clearly
Strong organizational skills with exceptional follow through and attention to detail
Proactive mindset you anticipate needs identify risks early and act quickly to resolve issues
A desire to collaborate and be a team player eager to support colleagues and drive collective success
Technical acumen or curiosity; familiarity with email marketing platforms (e.g. Marketo Adobe) is helpful but a willingness to learn is most important

What We Offer:

Global maternity and parental leave
Competitive benefits packages
Vacation compassionate leave sick days and flex days
Access to online services for families and new parents
Diversity and Inclusion Board with 12 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization and we want to set you up for long-term an effort to do so we expect our team to work in office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: Canada based: U.K. based: Costa Rica based: Experience:

Manager