Service Advisor
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
BLURB AND BENEFITS
Responsibilities
- Greet customers promptly and courteously in the service drive.
- Listen carefully to customer concerns and accurately document their needs.
- Explain vehicle issues recommended services and repair options in understandable terms.
- Maintain communication with customers regarding repair status estimates and completion times.
- Ensure a positive customer experience from write-up to delivery.
- Obtain necessary approvals for repairs and costs.
- Review completed work and ensure repairs meet dealership and manufacturer standards.
- Close repair orders efficiently and process payment
- Communicate effectively with technicians to ensure accurate diagnosis and repair.
- Coordinate with parts department for availability and timely delivery of parts.
- Work with the service manager to prioritize workload and meet productivity goals.
- Recommend maintenance services and repairs based on vehicle condition and manufacturer schedules.
- Up sell additional products or services that benefit vehicle safety performance or longevity.
- Meet or exceed service sales and CSI (Customer Satisfaction Index) targets.
- Maintain accurate customer and vehicle records in the DMS.
- Follow all manufacturer and dealership policies regarding warranty claims and documentation.
Qualifications
- Organized and friendly personality
- Demonstrated ability to multi task
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
Benefits
- Vision care
- Health insurance plans
- Dental Insurance
- 401k
- HSA
- PTO
- Employee Discount
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Competitive Pay Plan + Great Benefits!Sales and/or Customer Service Experience Preferred Walk-in Applicants are Welcome! At North Knoxville Chrysler Dodge Jeep ...
