Senior Customer Care Representative 1 year fixed term

Work Schedule

Environmental Conditions

Job Description

Join the Thermo Fisher Scientific team to contribute to global positive change by tackling significant challenges and advancing scientific solutions.

Segrate/LSG Italy Customer Care

A day in the Life:

• Supplies to customer happiness and looks after meeting customer needs. Impact customer happiness directly by meeting or exceeding customers expectations in all contacts with the customer service team. Impacts upon the companys achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders contracts tenders service call etc.

• Produce quotations in line with company policy/guidelines. Collaborates with instruments and consumables order entry team providing any relevant information or input.

• Tenders ensures collation of information from all relevant parties provides timely response to Public and Private tenders invitations. Coordinates with internal departments (Sales and Support) to provide relevant information and input. Acts according to Company policies and procedures. Brings up T&C issues to finance/legal when required.

• Customer complaints acts as contact point for customers and ensures timely resolution and customer happiness outcome through interaction with internal collaborators (Complaint Team). Liaises with internal dept whereto resolve issue or feedback relevant information to ensure process improvements.

Keys to Success:

Education

• High school diploma or equivalent experience required.

• Education to GCSE standard (European equivalent) including English language. Computer literate MS Office Word/Excel/PowerPoint. Must process excellent administration interpersonal demeanor and the ability to plan and time prioritize multiple tasks. Partnership and accuracy are critical.

Experience

• Some past experience in a customer contact/order admin role preferably in a fast change sales environment.

Knowledge Skills Abilities

• Collaboration with team members is essential.

• Communicates with Managers and Team Leader daily Sales and other functions as required.

• Communicates externally both verbally and in writing at all levels with the Divisions customers.

We aim to empower customers in improving global health and safety. Join our 100000 strong team united by core values to drive innovation and support those in need. Discover your story at Thermo Fisher Scientific where diversity is celebrated.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

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