GRIT Trainee, Communications (Grab Commercial and Support, Content, Digitisation and Communications)

Get to Know the Role

We are looking for a passionate and detail-oriented Content Writing Trainee to join our Grab Support Helpcentre team. This traineeship is an exciting opportunity for someone who loves creating impactful content has a knack for simplifying complex information and is eager to learn about customer support operations in a fast-paced tech environment.

As a Content Writing Trainee you will play a key role in enhancing the Helpcentres resources ensuring our users can find clear accurate and helpful information to resolve their queries independently.

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

The Critical Tasks You Will Perform

Responsibilities

• Content Creation: Write edit and optimize long-form articles FAQs and guides for the Grab Support Helpcentre.
• Research: Collaborate with various teams to gather accurate information about Grabs products services and processes.
• User-Focused Writing: Ensure all content is written with the customer in mind using clear concise and engaging language.
• SEO Optimization: Implement SEO best practices to improve the visibility and accessibility of Helpcentre articles.
• Basic HTML Coding: Use basic HTML to format and structure Helpcentre articles ensuring proper alignment and functionality.
• Content Updates: Regularly audit and update existing Helpcentre content to reflect new features policies or changes.
• Feedback Incorporation: Work with customer support teams to identify common user pain points and address them through content.
• Collaboration: Partner with designers product managers and support teams to create visually appealing and user-friendly content.

Qualifications :

What Essential Skills You Will Need

Technical Skills and Competencies Trainee will learn during the traineeship:

• Currently pursuing or recently completed a degree in Communications Journalism English Marketing or a related field.
• Strong command of English with excellent writing and editing skills.
• Ability to simplify complex concepts and write user-friendly content.
• Basic understanding of HTML coding for formatting and structuring content.
• Basic understanding of SEO principles and digital content creation.
• Proficient in MS Office Google Workspace or other content management tools.
• Detail-oriented with strong organizational and time management skills.
• Creative mindset with the ability to adapt to Grabs tone and style guidelines.

Preferred Skills

• Experience in content writing blogging or technical writing.
• Familiarity with customer support or helpdesk platforms is a plus.
• Knowledge of Southeast Asias culture and languages is advantageous.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave Medical Leave and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique

Remote Work :

No

Employment Type :

Intern