Service Advisor
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor Motor Trade
About the Role
We are looking for a customer-focused and highly organised Service Advisor to join our busy dealership aftersales team. You will be the key link between our customers and the workshop ensuring each customer receives exceptional service from the moment they book their vehicle in to the moment they collect it.
The ideal candidate will have excellent communication skills a passion for delivering outstanding customer care and previous experience within the motor trade.
Key Responsibilities
Greet customers in a friendly and professional manner identifying their service and repair needs.
Book vehicles in for servicing repairs and MOTs using the dealerships booking system.
Provide accurate cost estimates and explain work required clearly to customers.
Liaise with the workshop to ensure work is completed on time and to the required standard.
Keep customers updated on progress costs and any additional work required.
Prepare invoices and process payments accurately.
Handle customer queries and resolve issues quickly and professionally.
Upsell additional products services and maintenance packages where appropriate.
Candidate Profile
Previous experience as a Service Advisor in a dealership or independent garage environment.
Strong customer service and communication skills.
Good organisational skills with the ability to multi-task in a fast-paced environment.
IT literate with experience using Dealer Management Systems (DMS).
Knowledge of vehicle servicing and repair processes.
A proactive professional and approachable attitude.
Full UK driving licence preferred.
Benefits
Competitive salary 27000 - 35000 bonus scheme.
Ongoing manufacturer and in-house training.
Career progression opportunities within the motor trade.
Company pension scheme and other benefits.
About the Role
We are looking for a customer-focused and highly organised Service Advisor to join our busy dealership aftersales team. You will be the key link between our customers and the workshop ensuring each customer receives exceptional service from the moment they book their vehicle in to the moment they collect it.
The ideal candidate will have excellent communication skills a passion for delivering outstanding customer care and previous experience within the motor trade.
Key Responsibilities
Greet customers in a friendly and professional manner identifying their service and repair needs.
Book vehicles in for servicing repairs and MOTs using the dealerships booking system.
Provide accurate cost estimates and explain work required clearly to customers.
Liaise with the workshop to ensure work is completed on time and to the required standard.
Keep customers updated on progress costs and any additional work required.
Prepare invoices and process payments accurately.
Handle customer queries and resolve issues quickly and professionally.
Upsell additional products services and maintenance packages where appropriate.
Candidate Profile
Previous experience as a Service Advisor in a dealership or independent garage environment.
Strong customer service and communication skills.
Good organisational skills with the ability to multi-task in a fast-paced environment.
IT literate with experience using Dealer Management Systems (DMS).
Knowledge of vehicle servicing and repair processes.
A proactive professional and approachable attitude.
Full UK driving licence preferred.
Benefits
Competitive salary 27000 - 35000 bonus scheme.
Ongoing manufacturer and in-house training.
Career progression opportunities within the motor trade.
Company pension scheme and other benefits.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
An Automotive and Construction recruitment company built on our core values are based on integrity and professionalism
