Senior Customer Success Engineer (SydneyMelbourne based)

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

As a Senior Customer Success Engineer at CyberArk you will be a trusted technical advisor and product specialist within our Customer Success organization. Leveraging your deep solution expertise strong consultative skills and executive presence you will drive adoption accelerate time-to-value and lead onboarding and success engagements for our most strategic and enterprise customers.

You will collaborate closely with Customer Success Managers Professional Services Sales/Pre-Sales Product Management and Channel teams to deliver a seamless customer experience and ensure long-term value addition to leading complex technical initiatives you will also mentor peers act as an escalation point for critical issues and provide structured feedback to influence product direction.

Responsibilities:

Onboarding & Adoption: Lead the onboarding process for enterprise customers partnering with Professional Services and Sales teams to ensure smooth deployment and accelerated time-to-value.
Strategic Advisory: Conduct advanced CyberArk Blueprint sessions aligning Identity Security best practices with customer business and security outcomes.
Consultative Guidance: Act as a trusted advisor providing prescriptive recommendations tailored to customer risk compliance and security objectives.
Customer Engagement: Drive ongoing engagement through targeted programs success reviews technical workshops and community involvement.
Cross-Functional Collaboration: Partner with internal teams to deliver a unified customer journey and act as the senior technical point of contact in complex accounts.
Content & Thought Leadership: Develop and deliver high-impact content (webinars blogs success sessions) for both technical and executive audiences.
Mentorship & Escalations: Mentor junior CSEs lead best-practice sharing and act as an escalation point for technical or adoption challenges.

#LI-ZL1

#LI-HYBRID

Qualifications :

Experience & Background

8 years of professional experience in customer success engineering consulting or post-sales technical account management in an enterprise software or SaaS security vendor.
Proven track record managing enterprise portfolios and delivering measurable business outcomes in large enterprise environments.
Strong background in SaaS Identity & Access Management (IAM) Privileged Access Management Machine Identity Management or enterprise security software.

Technical Expertise

Deep understanding of at least three CyberArk product pillars with the ability to deploy/design cross-solution architectures.
Strong knowledge of hybrid IT environments including Active Directory LDAP Azure AD and other IDPs.
Good understanding of security frameworks (Zero Trust NIST Essential 8 CIS Controls) and risk management principles.
Hands-on experience with Windows/Active Directory administration UNIX/Linux Kubernetes and databases.
Proficiency in scripting DevOps/automation tools and integrating solutions across AWS Azure or GCP.
Broad knowledge of enterprise technologies including networking systems administration and application security.
Experience with enterprise-grade software deployment on both Windows and Unix platforms.

Skills & Certifications

Excellent communication and presentation skills able to simplify complex concepts for technical and executive audiences.
Ability to anticipate risks resolve complex technical issues and drive consensus across stakeholders.
Strong organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
Relevant certifications (Security CISSP cloud security or similar) preferred.

Remote Work :

Employment Type :

Full-time

Responsibilities:

Onboarding & Adoption: Lead the onboarding process for enterprise customers partnering with Professional Services and Sales teams to ensure smooth deployment and accelerated time-to-value.
Strategic Advisory: Conduct advanced CyberArk Blueprint sessions aligning Identity Security best practices with customer business and security outcomes.
Consultative Guidance: Act as a trusted advisor providing prescriptive recommendations tailored to customer risk compliance and security objectives.
Customer Engagement: Drive ongoing engagement through targeted programs success reviews technical workshops and community involvement.
Cross-Functional Collaboration: Partner with internal teams to deliver a unified customer journey and act as the senior technical point of contact in complex accounts.
Content & Thought Leadership: Develop and deliver high-impact content (webinars blogs success sessions) for both technical and executive audiences.
Mentorship & Escalations: Mentor junior CSEs lead best-practice sharing and act as an escalation point for technical or adoption challenges.

#LI-ZL1

#LI-HYBRID

Qualifications :

Experience & Background

8 years of professional experience in customer success engineering consulting or post-sales technical account management in an enterprise software or SaaS security vendor.
Proven track record managing enterprise portfolios and delivering measurable business outcomes in large enterprise environments.
Strong background in SaaS Identity & Access Management (IAM) Privileged Access Management Machine Identity Management or enterprise security software.

Technical Expertise

Deep understanding of at least three CyberArk product pillars with the ability to deploy/design cross-solution architectures.
Strong knowledge of hybrid IT environments including Active Directory LDAP Azure AD and other IDPs.
Good understanding of security frameworks (Zero Trust NIST Essential 8 CIS Controls) and risk management principles.
Hands-on experience with Windows/Active Directory administration UNIX/Linux Kubernetes and databases.
Proficiency in scripting DevOps/automation tools and integrating solutions across AWS Azure or GCP.
Broad knowledge of enterprise technologies including networking systems administration and application security.
Experience with enterprise-grade software deployment on both Windows and Unix platforms.

Skills & Certifications

Excellent communication and presentation skills able to simplify complex concepts for technical and executive audiences.
Ability to anticipate risks resolve complex technical issues and drive consensus across stakeholders.
Strong organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
Relevant certifications (Security CISSP cloud security or similar) preferred.

Remote Work :

Employment Type :

Full-time

Key Skills

Debugging
Remote Access Software
IT Service Management
IOS
Multithreading
VPN
Neo4j
FISMA
SSO
Github
Google Suite
Troubleshooting

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About Company

CyberArk

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads a ... View more

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