Guest Experience Attendant

At Oaks Melbourne on Market Hotel we pride ourselves on creating memorable stays by delivering seamless service across every touchpoint. Were looking for a friendly flexible and guest-focused Guest Experience Attendant to join our team someone who can confidently assist across both Front Office and Food & Beverage operations.

This is a hands-on dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. Youll be a key part of our boutique hotel experience ensuring our guests feel welcome well cared for and delighted from check-in to check-out and everywhere in between.

Key Responsibilities:

• Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
• Assist with food and beverage service in our café bar or during in-room dining
• Provide local recommendations handle guest requests and respond to feedback promptly
• Deliver orders clear tables and maintain cleanliness of the F&B area
• Set up and pack down breakfast or function areas as required
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Process payments accurately and maintain up-to-date guest records

Qualifications :

To be successful you will have:

• Previous hospitality experience across front office and/or F&B (preferred)
• A positive adaptable attitude and excellent communication skills
• Confidence in handling multiple priorities in a fast-paced environment
• A passion for creating memorable guest experiences
• Availability to work across a 7-day rotating roster including weekends and evenings
• RSA Certificate (or willingness to obtain)

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Part-time