Call Center Operator 2nd Shift
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Call Center Operator you will:
- Provide friendly positive and hospitable service to our in-house guests.
- Answer route calls and takes messages to the appropriate departments.
- Completes daily reports and records as required.
- Supply information to callers and record messages.
- Call back all guests who called to assure completion of the request.
- Maintain required record/logbook relating to the housekeeping functions outside contracted services or others as required.
- Be a liaison with front desk daily for services and the VIP lists.
This individual must possess and adhere to the following core values:
- Integrity Doing the right thing when no one is looking.
- Passion Creating a positive impact.
- Work Ethic Taking pride in your work.
Qualifications :
- Bilingual in Spanish preferred
- Availability to work: 3pm - 11pm 4pm - 12am and 5pm - 1am
- Occasional carrying and lifting of items up to 15 pounds.
- Ability to work a flexible schedule to include weekends and holidays.
- 6 months to 1 year of customer service experience in call center environment or similar preferred but not required.
- Must have excellent communication skills and be able to read write and speak English fluently.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
