Contact Center Reservation Agent – Thai Speaking
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Answer all incoming calls in a friendly energetic and efficient manner.
Obtain the necessary information from guests to input reservations.
Assist guests regarding hotel facilities destinations and Accor loyalty program in an informative and helpful way.
Providing solutions and recommendations
Offering a personalized and customized reservations experience
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Assisting and resolvingany guest complaints in a timely and professional manner to the best of your ability.
E mails handling for Reservations and Customer service activities
Other related duties could be assigned as needed
Qualifications :
The ideal candidate will have experience in a customer service setting hotel/resort reservationist front desk agent or equivalent work experience.
Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
Effective in following and achieving department sales goals.
Computer literate in Microsoft Window applications required.
Excellent communication skills pleasant phone manner excellent time-management skills and the ability to multi-task several systems at once.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs remaining calm and courteous at all times
Flexible working hours.
ขอมลเพมเตม :
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore limitless possibilities.
Every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
