Satair IT Supporter (Senior)

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

This job is based in Satair if you want to know more about our business please click here to find out more.

Job Objectives

The IT Supporter (Senior) in Satair Singapore is responsible for supporting the management of technical and digital products for SATAIR Singapore operations functions and resolve incidents hands on e.g. Warehouse Supply chain Customer orders Aircraft On the Ground (AOG) Customer Orders Tools & Repair Services Transportation & Quality and more with a primary focus on Warehouse Systems e.g. Automated Storage Vertical Storage Management Transport Management Systems Handheld scanners and others.

S/he supports the End to End Product/Application lifecycle from conception design industrialization operation to retirement including coordination of dependencies. S/he is coordinating the Multi Functional Teams (MFT) formation in order to support the Information Management (IM) Product/Application lifecycle.

Job Responsibilities

Product Development Maintenance & Service

Supports the management of the IM Product/Application lifecycle coordinating the MFT team to develop deploy and operate products while meeting operational SLAs.
Liaises with business functions in Singapore and Europe to contribute to the design development deployment and support of Products/Applications consistent with the European-based portfolio

Hands on troubleshooting to resolve technical issues of local IT Warehouse systems

Monitors the internal IT Infrastructure & Front Office devices and acts immediately when incidents occurs
Drive and coordinate Major Incidents to ensure that we inform our colleagues and vendors (internally/externally) and get the Major Incident at hand resolved
Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
Analyses console messages diagnoses system failures and takes corrective action in order to ensure continuity of operations escalating to other technical teams and vendors as needed
Handles primarily complex IT issues/requests and ensures feedback is given to non-Senior IT Supporters on how to approach less complex issues
Given the role as senior take responsibility for training newcomers in the team

Secondary Responsibilities

Continuous Improvement and Performance Monitoring

Support continuous improvement initiatives challenging the status quo for practical improvement and simplification focused on value creation including incident resolution and escalation management.
Ensures high-quality service levels within defined SLAs proactively monitored with performance reporting to management.
Monitors Product Service Line (PSL) performance presenting key indicators on availability and performance targets agreed with Business.
Liaises with business functions in Europe and Singapore to contribute to design/development and prepare deployment/support of Products/ Applications
Infuses new ways of working and digital culture amongst her/his peers in IM
Educates influences and supports products stakeholders to deploy products through agile and waterfall methodologies when appropriate

Job Requirements

Bachelors Degree in Information Technology or equivalent
At least 5 years of experience in IT Operations or Front Office/IT Support role
Experience in continuous improvement and transformation
Experienced with waterfall agile and other project management methodologies preferred
ITIL Foundation (v3 or v4) certified
Strong communication (oral and written) interpersonal and facilitation skills
Strong stakeholder management skills
Strong collaboration and coordination skills
Good knowledge in logistic processes including warehousing
Good knowledge of call center/contact center solutions
Projects and Services Management skills

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Digital

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Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Job Description:This job is based in Satair if you want to know more about our business please click here to find out more. Job ObjectivesThe IT Supporter (Senior) in Satair Singapore is responsible for supporting the management of technical and digital products for SATAIR Singapore operations funct...