Manager Customer Fulfilment E-commmerce
Share
Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
09-10-2025
Vacancies:
1 Vacancy
Job Summary
As a Manager of Customer Fulfillment E-Commerce you play a key role in ensuring our consumers receive their orders accurately and punctually. You will oversee and manage the digital order flow for deliveries to end consumers via and while developing and executing the B2C order fulfillment strategic roadmap with your team.
Your responsibilities include implementing best practices and tools to ensure efficient fulfillment solutions while coordinating with various departments to support the end-to-end (E2E) order flow. You will lead the strategic development of customer fulfillment initiatives such as optimizing returns service innovations like next-day delivery and digital process improvements all while maintaining clear communication and feedback-loops with stakeholders and consumers.
With the E-commerce Fulfillment department being relatively new you will have the opportunity to shape its collaboration with Operations establish reviews with our Digital and Customer Relations teams and help define roles for B2C carrier (portolio) management together with procurement and operations.
You will be the go-to contact for escalations and opportunities in daily operations managing a team of two and actively participating in improvement initiatives alongside your team.
Key Responsibilities:
- Ensure excellent execution of digital order flows returns and logistics across various platforms in over 33 countries.
- Lead and support development activities that differentiate our customer experience.
- Report to the Head of Retail and B2C Fulfillment while managing a team of two FTEs.
- Collaborate effectively with Customer Relations Digital Operations Finance and Business Technology teams.
- Define achieve and report our consumer delivery promise conducting business reviews with B2C carriers as needed.
- Automate processes to enhance efficiency and customer satisfaction.
- Oversee performance and KPI management to address consumer service issues including delivery timing and customer complaints.
Qualifications :
- Bachelors or Masters degree in an operational or supply chain field.
- 5-7 years of B2C fulfillment experience with at least 2 years in a leadership role preferably in digital retail.
- Strong communication and stakeholder management skills.
- Analytical proactive persuasive and service-focused.
- Experience with ERP systems (D365 EVA) and data management.
- Proficient in MS Office and familiar with AI and data visualization tools (PowerBI).
- Fluent in business English; Dutch is a plus.
Additional Information :
YOUR PATH TO A NEW CAREER
Grow with us! The next steps are:
- Apply via our website (make sure you meet the requirements and tell us why you apply)
- Our recruiter will contact you within 10 working days.
- A first interview follows in our Central Head Office in Amsterdam.
- You do an online assessment.
- You have the second interview online.
- In the event of a positive outcome you will receive a proposal with the terms of employment.
Any questions Our recruiter is happy to speak to you via . Please note that applications via e-mail are not taken into consideration.
We kindly ask recruitment agencies to refrain from acquisition efforts. Unsolicited CVs or resumes will not be taken into consideration and will be treated as not received
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
YOUR GREAT JOURNEY We have great ambitions and need great employees to realize them. Training and development are important tools in giving our customers the ultimate Rituals experience. Learning should be relevant and fun for everybody, and we encourage our employees to grow both pe ... View more
