Senior Manager, Change Management and Communications, Digital & Technology Transformation, EMEA (24 Month FTC) – London or Germany or Dubai
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Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: London Germany or Dubai
JOB SUMMARY
The Senior Manager Change Management and Communications is a key member of the Digital & Technology Transformation EMEA continent teamreporting directly to the Senior Director Change Management and Communications Digital & Technology Transformation EMEA. The primary focus of the team over the next few years is designing and delivering the Digital and Technical Transformation (DTT) a multi-year effort to transform Marriotts technology and business process ecosystem enabling Marriott to deliver on our vision to become the worlds favorite travel company. The team works closely with the Global Business Transformation Office (BTO)which was established to enable and accelerate these changes through unique approaches to strategic planning program management change management experience and business process design coordination and deployment.
The Senior Manager Change Management and Communications will partner with the Senior Director Change Management Communications to create and execute change management and communications activities in EMEA in support of role will partner closely with colleagues throughout the entire DTT Program including (but not limited to) Global Change Management Communications Deployment Associate Experience Learning and EMEA in this role requires strong writing and critical thinking skills attention to detail comfort with ambiguity a proven ability to manage multiple work efforts at the same time as well as a willingness to deliver on difficult and time-sensitive requests.
Key responsibilities include:
Change Management Plan and Execution:
- Partners with the Senior Director and global Change Management team to gather and assess change impacts for EMEA stakeholders.
- Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan for impacted EMEA stakeholdersworking closely with continent Deployment Learning and other teams to meet defined success measures.
- Develops and distributes required change and deployment deliverables (e.g. presentations job aids SharePoint site Program communications platform Mission Control and additional communications etc.).
- Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council.
Stakeholder Engagement and Communications:
- Partners with the Senior Director and global Change Management and Communications teams to co-create and execute effective communications to various EMEA stakeholders via a variety of mediums including Weekly Update webinars online content presentations emails etc.
- Plans facilitates and co-creates content for live webinars and office hours in partnership with BTO team and continent experts.
- Supports the intake of topics and facilitate regular updates to the communications plan
- Partners with the Senior Director and global Change Management and Communications teams to create content for and execute continent-wide conferences key meetings and planning forums to ensure effective collaboration strategic alignment and understanding across our regions.
Recognition Program
- Partners with the Senior Director to execute the Recognition Program plan.
- Partners with the Senior Director and the EMEA team to facilitate ongoing feedback ensuring both celebrations and pain points are addressed.
CANDIDATE PROFILE
Education and Experience
- 4-year degree from an accredited university; masters degree strongly preferred AND
- 5-7 years of relevant professional experience in related function that is writing extensive (employee or operations communications change management etc.) demonstrating progressive career growth and pattern of exceptional performance.
- PROSCI Change Management Practitioner and communications qualifications are a plus
- Prior operations or topline discipline experience a plus.
- Strong personal leadership organizational relationship-building and negotiation skills
- Outstanding formal and informal presentation skills
- Ability to create professional quality analytical presentations to deliver key messages at speed.
- Demonstrated ability to deliver results under difficult conditions particularly when faced with complexity and ambiguity
- Excellent written and oral communication skills
- Experience developing clear concise and logically written business communications
- Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
- Ability to work effectively in a complex service-intensive deadline-driven environment
- Ability to work with and influence cross-functional teams in a matrixed organization
- Ability to build strong relationships to leverage information and insights across key groups
- Ability to inspire confidence in senior management and to be recognized for stakeholder engagement change management and deployment leadership
- Ability to be detailed oriented while maintaining alignment with broader organization objectives
- Ability to juggle multiple projects and many stakeholders
- Basic project management skills
- Ability to complete deliverables with high quality and up to established standards
- Proficiency with Microsoft Word Excel and PowerPoint applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus
- Experience and willingness to learn Co-pilot and new AI tools to facilitate communications and create efficiency in communications approaches
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
