Field Operations Specialist

What youre responsible for: 

• Provide comprehensive end-user support across multiple Ontario locations including on-site visits as needed.
• Support users across Windows 11 iOS Android and macOS platforms in a Microsoft 365 environment.
• Monitor the IT ticketing system ensuring timely resolution and adherence to service-level agreements (SLAs).
• Maintain and support both on-premise and cloud-based infrastructure including Azure Intune and other Microsoft services.
• Deploy image and configure desktops laptops and servers in accordance with client requirements.
• Deliver desktop support services including hardware repairs peripheral setup and software installations.
• Maintain network equipment adhering to IT standards across 40 sites in Ontario.
• Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incidents.
• Coordinate with third-party vendors for issue resolution beyond internal support capacity.
• Contribute to internal IT knowledge and support onboarding and training initiatives.
• Identify opportunities to enhance IT support services and recommend process improvements.
• Promote cybersecurity best practices and provide basic user guidance as needed

Qualifications :

To join our team:

• You have a minimum 3 years in an IT support role ideally within both office and industrial environments.
• You are proficient in Windows OS Microsoft 365 and network fundamentals (e.g. TCP/IP VPN).
• You have system administration experience with Hybrid Azure / Active Directory Intune and MDM.
• You have experience maintaining Cisco switches Fortinet switches and firewalls
• You have SolarWinds experience (asset)

Skills & Attributes

• You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments.
• You have excellent verbal and written communication skills with a customer-first attitude.
• You have a proactive and innovative mindset with a continuous improvement focus.
• You are independent and dependable; able to work solo or collaboratively in a team.
• You have a professional and courteous demeanor; represents IT with integrity and service excellence.
• You have a general understanding of cybersecurity principles and practices.

Other Requirements

• You have a valid Ontario drivers license and flexibility to travel frequently across regional sites.

Additional Information :

What we offer! 

• A competitive wage vacation benefits and a RRSP matching program 
• Annual AIM tuition scholarship program up to $8500 per eligible dependents 
• The tools and support needed to be successful in your career and professional development 
• A dynamic & rewarding work environmentthat is also a lot of fun! 

Remote Work :

No

Employment Type :

Full-time