Tier 3 IT Support Engineer

Our company is seeking an experienced Tier 3 IT Support Engineer to resolve the most complex technical issues that cannot be addressed by Tier 1 or Tier 2 teams. You will maintain and enhance IT infrastructure reliability performance security and compliance across onpremises and cloud environments. This role includes deep technical troubleshooting implementing automation and Infrastructure as Code (IaC) overseeing network and system architecture and empowering lower-tier support through knowledge development.

Key Responsibilities

• Perform deep root-cause analysis and resolve advanced incidents related to network server infrastructure and cloud systems
• Architect deploy and maintain on-premises and cloud services (Azure AWS) including VMs containers (VMware Kubernetes) and enterprise network components
• Implement and enforce CIS benchmarks STIGs Azure Policy and RBAC to meet federal security and compliance standards
• Design develop and maintain Infrastructure as Code (IaC) using Terraform Azure DevOps PowerShell CLI and integrate CI/CD pipelines
• Administer identity and access management platforms including Azure Entra ID Active Directory LDAP ADFS Intune and Okta
• Plan and execute system upgrades and migrations monitor performance and troubleshoot capacity availability and configuration issues
• Implement backup snapshot replication failover and disaster recovery procedures for cloud and on-prem systems
• Develop and maintain technical knowledge articles to enable Tier 1/2 teams to resolve recurring issues
• Provide administrative and engineering support for on-prem and cloud-hosted services ensuring availability and performance
• Configure Azure services (VMs functions networking storage databases) and logging/monitoring tools
• Build and manage cloud data warehouse and analytics solutions using Azure Synapse and AWS Redshift
• Integrate automation into CI/CD processes and administrative tasks to improve efficiency and reliability
• Architect and implement single sign-on/MFA solutions with identity providers (Microsoft Entra Okta)
• Validate IT security requirements and provide SME support during solution design and implementation

Required Qualifications

• 7 years of senior-level IT engineering or support experience in infrastructure and cloud environments
• Advanced proficiency with Azure and AWS compute storage networking database and monitoring services
• Proven experience in IaC automation (Terraform DevOps pipelines scripting)
• Strong background in identity and access management (AD Entra ID Intune LDAP ADFS)
• Knowledgeable in security frameworks and compliance protocols (CIS STIGs Azure Policy)
• Excellent written and verbal communication skills with the ability to mentor or transfer knowledge

Preferred Qualifications

• Experience supporting federal agency IT environments
• Certifications such as Microsoft Azure AWS VMware CISSP or comparable infrastructure/cloud credentials
• Familiarity with Kubernetes containers and hyper-converged systems
• Hands-on experience implementing disaster recovery strategies and conducting DR testing

Perks of working at NetImpact Strategies

• Your health comes first we offer comprehensive medical dental & vision insurance that starts the first of the month after you join the team

• Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required

• Work hard play hard we offer a generous Paid Time Off (PTO) policy one (1) additional day of paid wellness leave per calendar year and observeten (10) federal holidays

• Pawsitively pawesome Pet Insurance (because our little critters are part of our families too!)

• Invest in your education Tuition reimbursement internal training programs & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 20 & 2024!

• Have fun and celebrate and give back Team building activities community volunteering quarterly HQ days wellness events happy hours family fun events and more!

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful transformative and enduring change. As Trusted Advisors NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive tailored solutions that are both mindful of the clients culture and organizational dynamics. NetImpacts core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting Process Automation Cloud DevSecOps Data and Analytics and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act as amended (ADA) and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination NetImpact will provide reasonable accommodations to an individual with a disability as defined in the ADA or applicable law who has made NetImpact aware of his/her disability unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact or request reasonable accommodation to utilize NetImpacts online employment application please contact.