Senior Product Manager, Platform Tools

Available Locations: Atlanta US Austin US Denver US New York US Seattle US Toronto Canada Washington DC US Lisbon Portugal London UK

About the Role

Cloudflare is seeking a high-impact and experienced product manager to join our Platform Tools team. The Platform Tools team builds both the platform and the tools that enables Cloudflare employees to be as efficient and productive as possible when supporting and shipping the products and features that Cloudflare customers rely upon. Your users include customer-facing teams such as customer support customer success and solution engineers as well as other product teams offering their tools on the platform.

Problems you may face:

• How do we empower Cloudflare employees to solve customer problems quickly reducing the operational burden that comes with rapid feature releases
• How can we deliver a best-in-class secure platform for internal tools that enables engineering teams to easily build use and support their own solutions
• What is the best way to balance building broad platform constructs versus specific tooling requests to maximize impact on employee productivity and customer satisfaction

As the Senior Product Manager for Product Platform Tools you will be responsible for defining and executing the product roadmap for the platform capabilities that empower our customer support customer success and solution engineering teams. This high-impact role requires a strategic thinker with a strong technical acumen and high empathy for both internal users and external customers.

Key Competencies

We are looking for someone who is curious customer-centered can learn quickly think creatively and work cross-functionally. Key responsibilities include:

• Business & Product Vision and Strategy: Define and communicate the vision strategic direction and goals for the Platform Tools initiatives.
• Roadmap Prioritization: Develop and maintain a product roadmap that optimizes both short-term wins with long-term version with investments in platform capabilities and customer experience improvements.
• Champion of the customer: Develop a deep understanding of the marketing technology landscape growth best practices and the needs and behaviors of Cloudflares internal users and external customers.
• Cross-Functional Collaboration: Act as a central point of contact between various product engineering security legal and support teams throughout the product lifecycle to successfully execute the roadmap and impact for customers.
• Data-informed Decisions: Define key metrics establish tracking mechanisms and analyze product performance to identify areas for improvement.
• First-class Execution: Gets things done and has a track record of driving excellence impact and managing complex projects end-to-end.

Bonus Points

• Proven track record of successfully defining and launching impactful platform products and driving impact
• Excellent analytical and problem-solving skills with the ability to interpret data and translate it into actionable insights.
• Data-fluency There is no team of analysts at Cloudflare. Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others
• Engineering fluency While its not required we tend to find success with candidates who have a technical background formal or otherwise. You dont need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful
• Exceptional communication Strong interpersonal skills with the ability to influence and build consensus across diverse teams.
• At Cloudflare its pretty helpful to understand how the Internet really works at layers 2 through 7. If you dont have this be prepared to speak with mastery about another realm of similar complexity.

Compensation

Compensation may vary based on location and level. This role is eligible to participate in Cloudflares equity (RSU) program.

• New York Seattle & Washington D.C. estimated salary: $192000 - $234000 (Senior Level)
• Austin & Colorado estimated salary: $170000 - $208000 (Senior Level)

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.