Sr Manager, Northeast Service Operations
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Job Location:
Landover, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
United States of AmericaLocation:
OT516: NPW - Landover MD 5000 Philadelphia Way Lanham MD 20706 USAWould you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity
Otis Elevator Company is searching for a highly motivated Senior Manager Service Operations for the Northeast Operating Area to provide direction support and leadership for Service field operations.
On a typical day you will:
Drive field efficiency and quality improvements to meet labor and material margin plans
Meet goals for maintenance completion (MCP and P1 %s) callback and FTF rates units with no OMMS activity and OCM process adherence
Otis ONE meet or exceed installation plans; keep Otis ONE unplugged units to <3%
Lead O hour initiatives for territory
Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
Provide on-going training development and leadership to the Maintenance operations team
Provide technical direction to field operations staff and participate in large bids
Responsible for the quality of service in designated territory
Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with service supervisors mechanics and adjusters regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Drive a safety culture throughout territory through communication disciplinerecognition and training
What you will need to be successful:
High school diploma or equivalent ; bachelors degree preferred
5 years elevator industry experience
Management experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills goal-orientated and self-motivated with strong time management and organizational skills
Whats In it For Me / Benefits:
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus:
Otis currently provides our colleagues with the following benefits:
401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical prescription drug dental and vision coverage for colleagues and their eligible dependents beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits such as legal pet home and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards as well as spot performance bonus opportunities
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Manager
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
