Support Engineer II-Ext AMZ9442088
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas Texas
Job Number: AMZ9442088
Position Responsibilities:
Solves customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers experience. These can include tutorials how-to videos technical articles trainings among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hiring processes and coach/mentor new team members. 100% telecommuting permitted; work must be performed within the Dallas TX area.
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related); and (2) experience with troubleshooting database concepts database administration (RDBMS NoSQL and Document DB) and data warehousing (high availability DR backup performance tuning and distributed systems). 100% telecommuting permitted; work must be performed within the Dallas TX area.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related); and (2) experience with troubleshooting database concepts database administration (RDBMS NoSQL and Document DB) and data warehousing (high availability DR backup performance tuning and distributed systems). 100% telecommuting permitted; work must be performed within the Dallas TX area.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas Texas
Job Number: AMZ9442088
Position Responsibilities:
Solves customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers experience. These can include tutorials how-to videos technical articles trainings among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hiring processes and coach/mentor new team members. 100% telecommuting permitted; work must be performed within the Dallas TX area.
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related); and (2) experience with troubleshooting database concepts database administration (RDBMS NoSQL and Document DB) and data warehousing (high availability DR backup performance tuning and distributed systems). 100% telecommuting permitted; work must be performed within the Dallas TX area.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Information Science Information Technology Engineering Mathematics Physics or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s TCP/IP DNS OSI model routing switching firewalls LAN/WAN traceroute iperf dig CURL or related); and (2) experience with troubleshooting database concepts database administration (RDBMS NoSQL and Document DB) and data warehousing (high availability DR backup performance tuning and distributed systems). 100% telecommuting permitted; work must be performed within the Dallas TX area.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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