Senior IT Support Specialist

SUMMARY:The Senior IT Support Specialist will perform on-site technical work to install and maintain computer equipment network and software applications throughout the district respond to help-desk requests diagnose and repair devices distribute and set up new equipment and install software as will assist administrators and staff in the integration of instructional technology in the district responding to help desk requests from parents/students as well as assisting the technology team in installing/maintaining computer equipment and network/software AND RESPONSIBILITIES:The duties and responsibilities listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the administrators and teachers in using technology effectively including hardware e-mail software and other and performs maintenance on computer equipment and related and resolve computer hardware software and network staff and students in educational and business software applications such as Google Workspace and Microsoft Office with the Network Manager in assisting with network maintenance and installation of all technology equipment and with the Director of Teaching and Learning to develop and implement technology enhanced with the Director of Student Services to facilitate the use of adaptive and assistive technologies to support student information to new staff on how to effectively use the districts technical resources (email student information system wifi phones etc.)Collaborate and assist classroom teachers to more effectively integrate new and existing educational technology into their practiceAssist in onboarding district apps including but not limited to iReady Clever and Google EducationServe as the districts MCAS Technology Coordinator by assisting school principals with creating MCAS sessions and rosters coordinating chromebooks with the Testnav program and ensuring sessions are prepared started/stopped locked/submittedRespond to help desk requests from parents to resolve issues and answer questionsCreate and maintain student accountsAssist the technology team in the installation maintenance troubleshooting and repair of equipmentPerform other related duties as assigned by the Superintendent or the Director of Finance and OperationsREPORTS TO:Director of Finance and OperationsWORK YEAR: Full year 40 hours/weekReliable transportation is necessary as work will occur in school buildings throughout the district with the requirement to occasionally transport equipment between school buildings.

Required Experience:

Senior IC