Administrative Assistant

Hours: Full-time (37.5 hours per week)

Location: Lynchburg VA 24501

Compensation is dependent on experience

Position Summary

The Administrative Assistant at the Crisis Receiving and Stabilization Center (CRSC) often serves as the first point of contact for individuals seeking crisis services. This role combines administrative expertise with compassionate client engagement to ensure smooth daily operations and welcoming trauma-informed support for clients staff and community partners. The Specialist is responsible for managing front desk operations coordinating vehicles and facilities supporting procurement processes and maintaining effective communication across departments. This position does not offer a remote work schedule.

Required Education and Experience

High School diploma or equivalent combination of education and experience that demonstrates knowledge skills and abilities.

One year of related administrative support experience is required or an equivalent combination of education and experience that provides the required knowledge skills and abilities.

Related Knowledge Skills and Abilities

Knowledge of customer service techniques and best practices. Knowledge of the principles procedures and methods related to report generation to meet customers needs at multiple levels of the organization. Knowledge of administrative and clerical practices. Knowledge of the principles procedures and techniques related to the operation of pc business software and office equipment. Analyze needs and determine/locate appropriate resources. Communicate effectively both orally and in writing. Operate a multi-line telephone system to answer transfer and hold calls. Use a computer to access information and input/manage data. Identify customer needs and respond with appropriate customer service-driven actions. Manage time and ensure multiple competing priorities are met. Ability to promote positive collaborative and professional working relations among co-workers and representatives in the community. Ability to record accurate data and complete documentation within established expectations and/or communicated deadlines. Ability to respond effectively to changes in the work environment in a positive and professional manner. Willing and available to work modified schedules (weekends holidays etc.) as required.

Ability to drive and must possess a valid drivers license. May be called upon to travel to any Horizon worksite; transport clients and provide services to clients at other locations. Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites. Ability to participate in and successfully pass behavioral intervention training including both verbal de-escalation skills and physical skills techniques to be utilized with consumers as needed.

The Best Benefits for Those Who Care for the Community

Were proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia while several options exist for life health dental and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizons annual wellness programs and various opportunities to interact with the community through the year. Horizons clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education working at Horizon qualifies you to receive discounts at some local universities.

To Apply Please visit our online career center at Behavioral Health is an Equal Opportunity Employer.