Product Manager Customer Lifecycle (Product Journeys)

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

Kraken Customer

What we do: build the most AI-driven innovative forward-thinking platform for energy management. From optimising resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now.

Were revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.

By prioritising customer satisfaction and cost competitiveness we believe Kraken is not just the best solution for businesses but also a powerful tool in addressing the climate crisis.

Were seeking a hands-on Product Manager to join our Product Journeys team within Kraken delivering an industry-leading experience for our clients.

Youll tackle complex challenges and create products that enable our customers to easily change tariffs for their supply points. This is an essential capability for the retail energy sector where were looking to further empower our clients to deal with compliance and exception handling across the world.

Long term you and the team will participate in redefining Journeys as a whole for Kraken Customer (alongside two other Journey teams) and challenge the expectations with which theyve been built thus far.

There are currently 5 developers in the team as well as a tech lead and interim PM; they are spread between European and Japanese timezones.

What youll do

Collaborate with cross-functional teams: Youll gather requirements and translate them into tasks for developers ensuring smooth collaboration with designers developers and stakeholding teams.

Help the team achieve business impact: Discover the outcomes and opportunitiesthat the team can influence; translate them into a data-driven prioritization process

Manage and prioritise needs: Work closely with stakeholders and developers to align requirements with the teams broader strategy. Youll help scope out new features plan iterations and drive product development that maximises customer value.

Drive innovation: Think strategically about client-facing tools helping empower users through self-service features and continuously improving their experience.

Own the process: From gathering feedback to reporting on project progress youll be responsible for the full product lifecycle driving high-impact initiatives that support our mission.

Adapt and solve problems: In a fast-paced environment youll be expected to make quick decisions recognizing what needs attention now and what can wait while ensuring long-term success.

What youll have

Passion for customers: You care deeply about delivering exceptional experiences to end users and are driven to make a positive impact on their lives. You have excellent customer interviews / experiments skills.

Be data-informed: Youre able to draw on complex reports to make better informed decisions for your products. Skills with a data analytics language would be a big plus.

Communication excellence and team player: Youre a natural communicator able to collaborate effectively with technical and non-technical teams; as well as work with global teams spread all over the world. Fluency in English is required.

Strong stakeholder management and negotiation skills with the ability to balance many competing demands and influence decision-making at all levels of the organisation; and keeping communications transparent all the way through.

Strategic and hands-on thinking: Whether its working on a high-level product strategy or rolling up your sleeves to execute a feature youre adaptable and thrive in a dynamic environment.

Technological curiosity: While deep technical knowledge isnt essential familiarity with development processes and tools like Asana Notion Miro will help you to hit the ground running.

Energy sector insight: While not mandatory prior experience in the energy industry would be a great advantage.

Why join us:

Purpose-driven mission: Be a key player in the global energy transition and contribute to the decarbonization of one of the most essential industries.

Innovative environment: Work at the cutting edge of technology with one of the fastest-growing energy tech companies in the world.

Autonomy and trust: We empower our teams with the freedom and responsibility to make impactful decisions.

Collaborative culture: Youll be part of a passionate diverse and globally-minded product and tech team united by a shared mission to revolutionise energy.

Flexible work environment: This hybrid role allows you to split your time between our office in Spain (valencia) and remote work with opportunities to travel to other European offices.

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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Required Experience:

Help us use technology to make a big green dent in the universe!Krakenpowers some of the most innovative global developments in energy.Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling u...