IT Support, Senior Associate (Bilingual FREN)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

This role is part of the Tech Connect team within the Products & Technology IT Operations organization. The role primarily focuses on partnering with internal customers to provide technology support and consultation services related to hardware and application usage and process automation.

Meaningful work youll be part of

As an IT Support Senior Associate youll work as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Partner with internal customers to provide technology support and consultation services

• Resolve incidents in a timely manner including after-hours support

• Travel between offices occasionally to resolve issues or support major projects or deployments

• Participate in local office pager support programs and occasional after-hours maintenance

• Work closely with IT functional teams to meet service level expectations

• Provide advice and recommendations on optimizing and improving operational and cost effectiveness

• Conduct customer education programs and communicate technical information to varied audiences

• Collaborate with others to achieve common goals and maintain harmony

• Assist customers with data analytics and automation tools

• Raise your hand to take ownership of issues and additional tasks

Experiences and skills youll use to solve

• Technical experience supporting hardware and networked applications

• Experience with incident request and asset management procedures

• Proficiency in data analytics automation and scripting applications

• Support of audio-video and video conference equipment

• Strong analytical problem-solving time-management and interpersonal skills

• Hands-on experience with AI technologies

• Proficiency in Windows Mac iOS and Android operating systems

• Proficiency in Office productivity tools such as M365 apps

• Good understanding of Active Directory and Windows Server management

• This position is required to be on-site. Additional information can be discussed with your interviewer

• The successful candidate requires fluency in English in addition to French as they will be required to support or collaborate with English-speaking clients colleagues and/or stakeholders during the course of their employment with PwC Canada

Why youll love PwC

Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Métis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Creativity Embracing Change Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Learning Agility 11 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: Be a part of The New Equation.

Chez PwC Canada notre atout le plus précieux cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes dans laquelle chacun se sent vraiment à sa place. Nous savons que lexpérience peut prendre diverses formes et pour nous donner confiance au public et résoudre des problèmes importants nest possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Pour en savoir plus sur linclusion et la diversité chez PwC Canada: Faites partie de La Nouvelle équation.