Operations Supervisor

Operations Supervisor Eugene OR

Translation: is excited to offer an opportunity to join our hardworking and mission-driven team as the Operations Supervisor - Eugene. As a not-for-profit organization focused on hiring people with disabilities we are dedicated to providing high-quality services that make a meaningful impact in the community. For over 55 years we have operated with a strong commitment to excellence adapting and growing through changing times. This role provides the chance to contribute to a well-established organization that values dedication innovation and service.

General Position Summary:

Provides day-to-day management of the assigned division to ensure adequate training staffing levels and efficient workflow. Ensures adequate coverage and coordination is provided to complete all custodial contractual requirements and all other assigned tasks. Maintains the quality of all work performed as well as the safety of all employees. Coordinates closely with federal representatives to ensure a high level of customer service and accurate reporting.

Essential Functions:

• Ensures contract standards are met.

• Provides service quality that exceeds the customer contract requirements. Ensures all custodial jobs are completed thoroughly oversees corrections. Develops and maintains quality control protocols.

• Solicits quotes from selects coordinates and manages custodial subcontractors to perform as needed services.

• Schedules employees to ensure adequate and efficient coverage of all aspects of the custodial contracts. Creates and manages employees leave schedules.

• Coordinates closely with customers. Develops and maintains positive and professional relationships with customers and contractors.
• Ability to seek innovation learn and be proactive.
• Provides comprehensive training to custodial workers. Manages employees through instruction coaching and direction.

• Must be able to determine when progressive discipline is necessary and when it isnt. When necessary must be able to follow through with progressive discipline with utmost fairness and dignity to the individual and the team.

• Collects data using company-approved methods providing daily reports and input to the Division Manager on costs trends and areas in need of improvement.
• Ensures required documentation is efficiently completed and routed.

• Assists Division Manager in developing and maintaining procedures designed to ensure efficient and cost-effective operations.
• Maintains a high level of knowledge of custodial tasks actual operation and safety of required equipment chemical usage and safety and holistic building maintenance.

• Acts as a positive role model for employees.

Secondary Functions:

• Performs custodial duties alongside crew and assists as needed.
• Ensures integrated employment opportunities are provided for individuals with disabilities through developing and coordinating workflows and processes.
• Ensures adequate coverage or back-up to other employees as needed.
• Provides support in coordination and prioritization during challenging periods.
• Attends meetings and participates on committees or teams as needed.
• Performs other related duties as assigned.

Supervisory Responsibilities:

Directly supervises custodial personnel. This responsibility includes employee evaluation counseling and/or discipline approving any absences and overtime and making recommendations for hiring terminations pay changes job changes and training.

Directly oversees key stakeholders. This responsibility includes serving as the prime contact for the customer responding quickly and effectively to customer requests balancing company needs with providing high quality customer service personally ensuring deficiencies are corrected and all other aspects of maintaining a positive and productive relationship with the customer.

Specific Job Skills Required:

• Experience in large commercial custodial procedures and operations.
• Ability to perform custodial duties.
• Excellent communication interpersonal motivational supervisory and customer-service skills.
• Excellent problem-solving independent judgment and time-management skills.
• Ability to operate under pressure and meet deadlines.
• Ability to speak understand read and write English.
• Ability to work with individuals who may have a variety of barriers to communication
• Ability to actively participate in team development and team-oriented processes and motivate others to do the same.
• Ability to use computer hardware/software including but not limited to Microsoft Office.
• Valid drivers license proof of current vehicle insurance and acceptable driving record.
• Ability to bend stoop twist stand walk see hear and use necessary equipment to demonstrate and train proper methods.
• Ability to pass strict federal clearance standards.
• Ability to work closely with federal agencies in a secure environment.

Education and/or Experience Required:

• Minimum of 1-3 years supervisory experience.
• Minimum of 1-3 years custodial experience providing full custodial services including periodical services such as (but not limited to) carpet cleaning refinishing floors and professional window washing

Perks Include:

• FREE Kaiser Permanente Health Insurance
• FREE Dental Insurance
• FREE Vision Insurance
• FREE Life Insurance
• Employee Assistance Program (EAP)
• Garten Retirement Plan
• Paid time off
• Paid holidays and one paid floating holiday

Statement for all Job Postings:

Garten believes in fostering a workplace that recognizes talent encourages innovation and celebrates achievement. We are proud to focus on hiring people with disabilities. We also strive to ensure a welcoming and fair process for all qualified applicants. Our mission is to empower every employee to succeed and contribute to our organizations achievements. If you need assistance or accommodations during the job application or interview process please contact our Recruitment team at.