Commercial Account Director

The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Directors primary responsibility is establishing yourself as a trusted doing so drive new revenue opportunities of Five9s products and services. This is a hunting role; however it comes with a hunting license for a clearly defined list of customers already doing business with Five9.

A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry nimble and intelligent - with the ability and willingness to close a mix of complex sales cycles while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management:

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development:

• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of uncover other divisions within your customers organization and develop tailored approaches to capitalize on them.

Upselling and Cross-selling:

• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.

Market and Competitor Analysis:

• Stay informed about industry trends market dynamics and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.

Key Responsibilities (continued):

• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness campaigns and lead generation via networking associations etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.
• Develop business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connection referral partners and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key Qualifications:

• Minimum of 5 years of successful experience in sales with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3000>
• Be able to work independently and as part of a team in a fast pace rapid change environment.
• Success selling at the C-level
• Documented track record of sales excellence
• A proven sales hunter and closer
• Superior professional presence and business acumen

In conclusion the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.