Network Operations Center Analyst

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

NOC Analysts are responsible for manning major incident bridges alerting management to high visibility issues and raising awareness of inbound issues that may impact R1s ability to deliver service. NOC Analyst required to work in a 24/7 environment and overnight and day shift work may be required depending on the position.

Job Responsibilities:

Create and resolve trouble tickets following standard run books.
Follow all ticket handling process and procedures.
Use tools to monitor network infrastructure and proactively respond to network abnormalities.
Manage a queue of trouble tickets working to resolve issues within standard SLAs.
Identify possible major incidents and issues and proactively escalate to NOC Manager and Director.
Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved.
Escalate and engage Tier 2 level resources when necessary.
Join Major Incident Bridge when necessary communicate application and device performance as needed.
Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities.
Complete change requests to suppress or reactivate alerting during maintenance windows.

Job Skills & Qualifications

Associates Degree in a technical discipline or 2 Years experience in an IT help desk Deskside support IT Administration Network Administration role.
Familiarity with OSI based network troubleshooting and best practices.
Ability to multi-task prioritize and manage time effectively.
Good interpersonal skills and professional demeanor
Excellent verbal and written communication skills
Experience in using ServiceNow or similar industry standard ticketing platform.
Experience in using PRTG Nagios LogicMonitor or Solarwinds Monitoring platforms or similar industry standard monitoring platforms.
Experience with APM based monitoring such as Application Dynamics or Dynatrace
Familiarity with connections to and from AWS/Azure.
Familiarity with virtual desktop and similar functionality.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

Whats in it for you

Competitive Total Rewards Package

Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: #AllTogetherBetterinR1PH

Required Experience:

Job Responsibilities:

Create and resolve trouble tickets following standard run books.
Follow all ticket handling process and procedures.
Use tools to monitor network infrastructure and proactively respond to network abnormalities.
Manage a queue of trouble tickets working to resolve issues within standard SLAs.
Identify possible major incidents and issues and proactively escalate to NOC Manager and Director.
Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved.
Escalate and engage Tier 2 level resources when necessary.
Join Major Incident Bridge when necessary communicate application and device performance as needed.
Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities.
Complete change requests to suppress or reactivate alerting during maintenance windows.

Job Skills & Qualifications

Associates Degree in a technical discipline or 2 Years experience in an IT help desk Deskside support IT Administration Network Administration role.
Familiarity with OSI based network troubleshooting and best practices.
Ability to multi-task prioritize and manage time effectively.
Good interpersonal skills and professional demeanor
Excellent verbal and written communication skills
Experience in using ServiceNow or similar industry standard ticketing platform.
Experience in using PRTG Nagios LogicMonitor or Solarwinds Monitoring platforms or similar industry standard monitoring platforms.
Experience with APM based monitoring such as Application Dynamics or Dynatrace
Familiarity with connections to and from AWS/Azure.
Familiarity with virtual desktop and similar functionality.