Senior TDS Operations Analyst

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• Manage vendor relationships performance and contract renewals to reduce overall IT expenses
• Report and demonstrate the value of projects for the Customer Experience and Support Services areas
• Create Executive level presentations
• Work with leadership to create and manage metrics for the Customer Experience and Support Services areas
• Create and manage KPIs for the Customer Experience and Support Services areas
• Manage internal collaboration platforms and content
• Manage communications for the TDS organization in order to ensure a consistent message is sent for both internal and external communications
• Facilitate interdepartmental communications and manage external communications
• Maximize collaboration efficiency and creativity in the building and maintenance of consistent branding and identity for the Technology and Digital Solutions organization
• Drive and implement a program/process of regular relevant communication to internal staff and the Stanford Health Care and School of Medicine communities
• Create templates for various types of communications including incident/crisis communications technology introduction announcements general communications service management communications etc.
• Produce high quality content for inbound and outbound efforts
• Maintain close collaborative relationships and partner with key functional areas that require internal communications strategic planning content development and implementation
• Manage the development of proposed system design and interface specifications based on identified business needs using structured analytical techniques employing technical and specific business knowledge
• Define processes and engagement as part of a technology rollouts
• Work with business partners to understand directions and priorities to assure the delivery of information technology solutions
• Assist with budget planning and forecasting process for the all assets across the Customer Experience and Support Services areas (e.g. desktop engineering field services service desk communication technologies etc.)
• Work closely with Finance Accounting End User Services Supply Chain and vendors for procurement process and issue resolution

• BACHELORS DEGREE IN A WORK-RELATED DISCIPLINE/FIELD FROM AN ACCREDITED COLLEGE OR UNIVERSITY OR EQUIVALENT PROFESSIONAL EXPERIENCE.

• Four (4) YEARS OF PROGRESSIVELY RESPONSIBLE AND DIRECTLY RELATED WORK EXPERIENCE.
• Any Combination of Education and Experience in lieu of Education

• Demonstrated focus on accuracy and high attention to detail.
• Knowledge of ITIL framework and Lean process improvement methodologies
• Strong understanding of SDLC ITIL and ITSM processes
• Strong understanding of business requirements technical designs/specifications and project implementations
• Ability to assess business requirements and provide production support and services
• Knowledge of structured analysis concepts problem management concepts and organizational analysis with a focus on information systems
• Ability to analyze complex factors and select methods techniques and evaluation criteria for the purpose of managing and planning technology systems
• Ability to lead and communicate effectively at all levels of the organization
• Ability to plan strategically both long-term and short-term
• Ability to work effectively with and manage vendors
• Strong knowledge of IT contracting negotiating organization development/change management strategic planning action planning for successful performance
• Demonstrated ability to work across a broad range of technologies to understand complex solutions
• Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
• Experience managing third party service providers understanding and enforcing contractual obligations and managing both operational and financial aspects of a third-party agreement.
• Writing technical writing and/or marketing communications experience preferably in a technology or health care environment.
• Proficient with Microsoft Office Suite.
• Excellent communication and interpersonal skills both verbal and written.
• Ability to collaborate effectively with a variety of cross functional teams.
• Strong follow-up skills; ability to organize project timelines and follow up with internal and external customer needs.
• Strong written and oral communication skills including the ability to present ideas and suggestions clearly.
• Experience that demonstrates the ability to present highly technical information to the general public and medical community.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon time-frame.
• Able to work both independently to complete tasks and respond to department requests as well as collaborate with others to utilize resources and knowledge in identifying effective solutions.
• Experience with Service Management
• Knowledge of collaboration platforms such as Miro and Lucidchart

• Category III - Tasks that involve NO exposure to blood body fluids or tissues and Category I tasks that are not a condition of employment

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.