Software Support Engineer

Position Title: Software Support Engineer
Location: Doha Qatar (Head Office & Customer Office)
Employment Type: Contract Staffing (1 Year)
Working Hours: 10 hours/day 5 days a week
Salary: QAR 8800/month

About the Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance troubleshooting and support for software systems to ensure seamless business operations.

Key Responsibilities

• Provide first-level and second-level support for

• software applications.

  Diagnose and resolve technical issues related to software performance configuration and integration.
• Liaise with end-users to identify issues and provide timely solutions.
• Document incidents problems and resolutions in line with company standards.
• Collaborate with internal teams to escalate complex issues when required.
• Assist in software upgrades patch management and system testing.
• Deliver user training and support for software-related queries

• Ensure compliance with IT policies and procedures.

Qualifications & Requirements

• Education: Graduate degree (IT Computer Scienceor

  related field).

• Experience: 23 years of experience in software

  support

  or a related technical role.

• Languages: Fluency in Arabic and French is

  mandatory

• Nationality: Open to all.

• Age Bracket: Open.

• Contributing to process development - were a small team so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention network bottlenecks etc.
• Desire to make customers successful through direct interaction

• Strong operational knowledge / experience in

  application management
  

  
  

• Operational knowledge / experience of at least one

  mainstream distributed system (e.g. Kafka Hadoop

  Cassandra etc.) and Java applications (jstack jmap etc.)
• Solid Scripting and Programming Skills (Python JavaScript PowerShell VBScript PerlScript C# TSQL XML) is advantageous etc.)

• Experience with Cloud Technologies (Azure AWS

  Google) preferred

• Minimum 5 years of relevant experience in a similar role

• Able to troubleshoot technical issues in a structured

  approach problem solver analytical proficiency Cyber security knowledge and experience

• Attention to details fast learner and excellent

• Arabic and French speaking advantageous
• Excellent customer service skills communication skills

• Self-managed and team oriented

Key Skills

• Strong troubleshooting and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to work independently and in a team environment.
• Knowledge of software deployment updates and maintenance.

• Customer-focused with a proactive approach to issue

  resolution.