Outbound Customer Advisor

Job Title: Outbound Customer Advisor

Location: Newcastle Office-Based
Working Hours: 40 hours per week rota-based
Operating Hours:

• Monday to Friday: 9:30 AM 6:00 PM.

Reports to: CCC Team Leader / Manager
Key Relationships: Aftersales Teams Dealership Colleagues

Be the Voice of Lookers Join Us as a Customer Advisor

Are you a customer-focused communicator with a passion for delivering high-quality service Our Customer Contact Centre is growing and were looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in shaping the future of customer engagement at Lookers driving bookings delivering exceptional service and supporting key sales and aftersales activity.

As a Customer Advisor youll be at the front line of interaction with our customers handling calls emails live chats and digital enquiries. Youll use technology and your product knowledge to turn opportunities into bookings and ensure every interaction reflects our brand values and high standards.

What Youll Be Doing

Service & Aftersales Support

• Booking essential maintenance efficiently and accurately via Outbound calls
• Promote and sell service plans to retain customers
• Identify upsell opportunities during booking
• Provide consistent and professional responses to all enquiry types

Customer Experience Delivery

• Maintain a friendly engaging and helpful tone across all channels
• Ensure customer service aligns with Lookers and manufacturer standards

Quality & Performance

• Meet or exceed performance expectations across outbound activity
• Maintain high-quality notes recall checks and accurate data entry
• Act as an extension of the dealership team both sales and aftersales
• Support lead generation for new/used vehicle sales

Technology & Processes

• Use Lookers systems and CRM platforms efficiently
• Keep up to date with brand product and system training
• Ensure GDPR compliance and data accuracy in all interactions

Working with Others

• Build supportive relationships with colleagues and dealership teams
• Take ownership of problems and follow them through to resolution
• Champion a positive collaborative and customer-focused culture

Learning & Development

• Complete all mandatory Lookers and manufacturer training
• Stay updated on changes in product offerings FCA guidelines and legislation
• Continuously improve your communication organisation and sales skills

What Were Looking For

Previous experience in a customer service contact centre or sales environment (preferred)
Strong communication skills written and verbal
Confident working with technology and CRM systems
Target-driven mindset with attention to detail
Team player who enjoys helping others and learning new skills
Flexibility to work on a rota including weekends and bank holidays

Why Join Lookers

At Lookers we pride ourselves on creating a dynamic inclusive and supportive environment where our people thrive. As a Customer Advisor youll be empowered to make a difference every day with the tools training and team spirit you need to succeed. Theres never been a more exciting time to be part of our transformation.