Professional I, Supply Chain POUSHENG Customer Services GC

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview of the Job:

This Role will work with X-function team to understand the customer needs play the window to connect with internal X functions to fulfill customers needs and maximize -ordinate the efforts to Business result delivery; Response and fulfill customer needs timely to support business achievement and elevate customer service level.

Key Partnership:

This role needs collaboration with x-functional team across sales IFP & SR team DSM finance and supply chain.

Job Responsibility:

Create and maintain orders from customers and inter-company requestors in a timely and accurate manner with the compliance of OM SOP and policies.
Communicate with Account for order adjustment cancellation and block basing on the latest marketplace status and execute in system.
Track record for data accuracy RSO status and coordinate with cross function team for issue handling.
Optimize report & analysis tools to detect call out and mitigate risk for drive shipment rate and contribute to marketplace revenue.
Make sure order entry in system with 100% accuracy and catch the timeline. Manage account or internal order book to ensure data entry accuracy and on time
Responsible for daily interaction and order inquires.
Track the progress on the order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate.

Functional Skill Required (Hard skills):

Bachelor or above
Minimum 2-3 years working experience
Knowledge in marketplace supply chain logistics wholesale partner order fulfillment Excel skill. The more the better.
Strong learning capabilities be able to process mass info and knowledge in limited time and produce outputs.
Analytical skills which support a result driven approach delivering operational excellence.
Basic communication skills with the ability to clearly communicate. Ability to drive clarity to audiences unfamiliar with the subject matter.
Self-starter with the ability to work efficiently both independently and in team environments.

Required Experience:

Unclear Seniority

Overview of the Job:This Role will work with X-function team to understand the customer needs play the window to connect with internal X functions to fulfill customers needs and maximize -ordinate the efforts to Business result delivery; Response and fulfill customer needs timely to support business...