Client Experience Leader

Vancouver - Canada

Yearly Salary: $ 75000 - 80000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Your Style Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Applicants for this role will need to be flexible to work either at our existing Pacific Centre location or soon to be re-opened Oakridge location.

We are looking for a Client Experience Leader to join our Store this role youll be responsible for:

Performance Leadership

Coach Clothing Advisors and Specialists to maximize personal sales productivity
Develop and maintain in-store and after sales service standards
Ensure that all Clientele Development activities are executed
Adopt role of Eagle on the Floor and practice EID behaviours
Drive adoption of Herringbone and the meeting of digital sales goals
Ensure Advisors are building omni-channel clients by assisting through all channels (in-store online and
Promote and educate Advisors and clients on all aspects of the program including the point system benefits and activation steps

Attraction Retention and Development

Hire and train new Clothing Advisors and Specialists
Administer training programs and ensure all required On-boarding and assigned training is completed
Hold one-on-one meetings and complete performance assessments

Policies and Procedures

Ensure team alignment to all store and operational policy/procedures and cultural standards
Ensure team alignment on store protection and LP policies and standards

Successful candidates will require:

A minimum of 3 years of retail experience with leadership capacity in managing a store/department
A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
Our menswear retail environment includes working within various departments such as sportswear footwear accessories outerwear tailored clothing and made-to-measure. Experience in the retail industry is preferred.
Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives individually and through ones team
A welcoming and inclusive mindset and a passion for emulating and upholding our core values

What are the perks of the job

Competitive pay program
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future

BC ONLY: **Compensation will be based on skills and experiences with a starting range of $75000-$80000 annually plus bonuses and incentives.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Your Style Your CareerHarry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have...