AI Program & Implementation Manager
Share
Job Location:
New York City, NY - USA
Monthly Salary:
$ 140000 - 160000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Lead AI integration and automation projects from concept to delivery ensuring business goals timelines and ROI are met.
Design and implement API-based integrations between the AI chatbot and enterprise systems (e.g. ServiceNow SharePoint HR Finance CRM and IT operations platforms).
Configure and optimize existing chatbot workflows and connectors to enhance process efficiency and user experience.
Work hands-on with APIs SDKs and orchestration tools to connect applications and automate repetitive tasks.
Partner with business stakeholders to identify processes suitable for AI and automation integration.
Develop reusable frameworks connectors and integration patterns for scalable enterprise use.
Collaborate with data security and IT teams to ensure all AI integrations meet compliance privacy and performance standards.
Monitor performance adoption and business outcomes of deployed integrations; iterate for continuous improvement.
Serve as product manager for the enterprise AI chatbot managing roadmap adoption and integration strategy.
Advocate for AI-enabled services helping teams understand how integrations can improve efficiency and decision-making.
Requirements
Bachelors degree in Computer Science Information Systems Business or related field required.
Masters degree (MBA or MS in AI/Data Analytics) a plus.
ITIL v3 certification preferred.
Certifications in automation cloud or AI platforms (e.g. Microsoft Power Platform Azure AI UiPath AWS AI/ML) desirable.
Experience
57 years in IT service delivery automation or digital transformation.
Proven hands-on experience building and deploying API-based integrations between enterprise systems and automation or AI platforms.
Experience connecting chatbots or virtual agents to business systems through APIs or middleware.
Working knowledge of platforms such as Microsoft Power Automate Logic Apps ServiceNow or equivalent workflow tools.
Familiarity with LLM-driven tools (e.g. Copilot Moveworks Azure OpenAI) and how they integrate into enterprise environments.
Understanding of authentication authorization and data flow best practices (OAuth REST JSON Graph API etc.).
Experience managing cross-functional technical projects with measurable business outcomes.
Prior people leadership experience a plus.
Proficiency in at least one scripting or integration language (PowerShell Python JavaScript).
Experience working with REST APIs SDKs and webhooks.
Familiarity with data integration concepts and workflow orchestration tools.
Strong understanding of enterprise systems integration (HR ITSM Finance CRM).
Competencies
Hands-on builder mindset: comfortable developing and testing integrations directly.
Analytical and solution-oriented: able to translate business needs into technical outcomes.
Collaborative communicator: able to bridge the gap between technical teams and business users.
Strategic thinker: aligns AI integrations with broader business goals and technology strategy.
Continuous learner: stays current on emerging AI and automation technologies.
This role is ideal for someone who thrives at the intersection of AI integration and process automation a hands-on technologist who can both lead and build. Youll be the key driver turning our AI strategy into tangible working solutions that make everyday work at Hearst smarter and more connected.
In accordance with applicable law Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate if hired in New York City is $140000 - $160000. Please note this information is specific to those hired in New York City. If this role is open to candidates outside of New York City the salary range would be aligned to that specific location. A final decision on the successful candidates starting salary will be based on a number of permissible non-discriminatory factors including but not limited to skills and experience training certifications and education. Hearst provides a competitive benefits package including medical dental vision disability and life insurance 401(k) paid holidays and paid time off employee assistance programs and more.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous ... View more
