Account Manager ( North America)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Preference for candidates based in Ottawa ON with flexibility for hybrid work.
About Augmentt
Augmentt is a market-leading SaaS platform built for Managed Service Providers (MSPs). Headquartered in Ottawa Canada and expanding rapidly across global markets Augmentt is led by a team of seasoned MSP channel veterans. Our platform empowers MSPs to scale their operations improve security and deliver more value to their clients through flagship solutions like Secure and Engage.
As we grow our presence across North America were looking for a driven Account Manager to help us build strong relationships with MSPs ensure their success and support long-term growth.
Responsibilities
Serve as the primary point of contact for a portfolio of MSP partners across North America.
Guide partners through onboarding training and adoption of Augmentts platform.
Develop a deep understanding of each partners business goals and help them achieve success with our solutions.
Responsible for Identifying upsell and cross-sell opportunities and closing them
Monitor customer health usage and engagement to proactively address risks and drive retention.
Deliver strategic insights and recommendations to partners based on their usage and industry trends.
Collaborate with cross-functional teams including product marketing and support to ensure partner success.
Stay informed on MSP trends competitive landscape and the Microsoft ecosystem
Qualifications
2 years of experience in account management customer success or salesideally in SaaS or working with MSPs.
Strong understanding of the MSP business model including service delivery security and operational challenges.
Familiarity with the Microsoft ecosystemespecially Microsoft 365 Azure and Intuneand how MSPs use these platforms to deliver services.
Ability to speak confidently about Microsoft licensing compliance and integration opportunities.
Excellent communication and relationship-building skills.
Self-starter with a growth mindset grit and a passion for learning.
Experience using CRM tools (e.g. Salesforce) Microsoft Office and other SaaS platforms.
Proven track record of driving customer success retention and expansion.
Perks & Benefits
Hybrid work model with access to our modern Ottawa HQ.
Competitive compensation and comprehensive benefits package (health dental medical).
Annual training and professional development budget.
Premium hardware and equipment to support your work setup.
Monthly stipend to enhance your hybrid work experience.
Mentorship from industry leaders with a proven track record of scaling SaaS businesses.
Work-Life Balance
We believe in balance and flexibility. Our Ottawa team operates on a hybrid model with in-office collaboration and remote flexibility. We foster a connected inclusive culture that values your contributions and supports your growth.
At Augmentt were not just offering a jobwere investing in your long-term career. Youll help shape how a modern SaaS company operates and make a real impact on our people product and partners.
Eligibility
To be considered for this role you must be legally entitled to work in Canada. We appreciate your interest in Augmentt and look forward to connecting with successful applicants.
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
Augmentt's multi-tenant platform gives MSPs visibility into SaaS apps and M365 environments so you can easily audit, protect and detect security threats for all end users.
