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Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Initiates collection activity on outstanding self-pay balances. Relevant categories include high dollar self-pay balances for both Hospital and Physician payment plans bankruptcy Victim of Violent crime estates insurance information financial counseling settlements and prompt pay discounts.

Major Responsibilities:

• Initiates telephone calls to patients/guarantors regarding resolution of their self-pay balances.
• Initiates telephone calls to insurance companies regarding resolution of self-pay balances.
• Communicates with hospital clinics/doctor offices regarding resolution of self-pay balances.
• Works assigned work queues within established protocols.
• Responds to patient/responsible party inquiries/requests received via telephone mail and in person by accessing the billing system.

Position Qualifications:

License/Certification/Education:

Required:

• High School diploma required.

Experience/Skills:

Required:

• Three years of relevant work experience preferably in telephone collections.
• Thorough knowledge of third-party insurance and medical terminology.
• Computer skills. Ability to work independently within established functional guidelines and withstand pressure that may arise when dealing with the public physicians/clinic and staff.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.