Corporate Help Desk Technician
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
09-10-2025
Vacancies:
1 Vacancy
Job Summary
Location: Jacksonville FL
Security Clearance Requirement: N/A
Telework Eligible No - 100% On-Site
As the Corporate Help Desk Technician you will deliver hands-on user support and ensure reliable IT operations for our Jacksonville FL corporate office.
- Providing comprehensive technical support for end-user hardware and software covering deployment troubleshooting and optimization of operating systems email clients productivity suites and printing services.
- Executing in-depth diagnosis through effective user engagement and dialogue implementing structured incident control protocols to ensure timely and effective resolution.
- Serving as the central point of contact and accountability for customer service issues ensuring the efficient and effective operation of the help desk support team.
- Maintaining detailed documentation for all technical incidents while simultaneously tracking progress and ensuring resolutions adhere to established service level agreements (SLAs).
- Managing and responding to technical support requests received through various channels including telephone email and in-person contact.
The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Education and Experience:
- AS/AA degree in Computer Science Information Sciences or related IT lieu of a degree 2 years of experience may be considered.
Equally Important:
- You are able to establish and maintain positive relationships with internal and external customers.
- You possess professional and effective communication skills both verbal and written.
- You take a proactive approach to your work and youre able to accomplish tasks with limited guidance and supervision.
- You have excellent organizational skills adept at managing competing priorities and initiating projects.
- You have demonstrated critical thinking and problem-solving skills.
- You deliver exceptional customer service by maintaining a professional demeanor effectively setting user expectations and communicating technical resolutions clearly to individuals with varying technical proficiency.
ASEC is committed to providing access and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.
Who We Are:
ASEC offers meaningful work and a culture that supports your professional and personal growth. We are a 100% employee-owned business focused on providing value and innovation in the areas of engineering information technology training and logistics. We believe in doing what is right for the Warfighter plain and simple. We encourage you to explore what makes us different visit our website now!
Why work at ASEC
- 100% employee-owned. Learn more about our ESOP plan here!
- Comprehensive benefits package (11 paid holidays medical/dental/vision insurance HSA/FSA disability insurance and more!)
- 401K match
- Tuition assistance (undergraduate and graduate)
- Veteran friendly
- Thriving employee culture
- Employee discount program
We recruit employ train compensate and promote the most qualified persons for employment without regard to race color religion sex national origin ancestry age marital status sexual orientation gender identity and expression disability veteran status genetic information pregnancy or related condition (including breastfeeding) or any other status protected by law. ASEC will not discharge or in any other manner discriminate against employees or applicants because they choose to inquire about discuss or disclose their own compensation or the compensation of another employee or applicant.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
ASEC is an award-winning, employee-owned small business focused on providing value and innovation in the areas of engineering, training, flight services, and more.
