SOC Operator Billerica, MA

Billerica, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Security

Job Summary

Description

SOC Operator - Full Time

Location: Billerica MA

Pay Rate: $24.10/hour

Shift(s): *Multiple shifts available. Please discuss with recruiter at time of interview

Benefits: Medical Dental Vision 401(k) Paid Time Off Uniforms Provided Employee Assistance Program

As a SOC Operator you will be responsible for monitoring security systems dispatching personnel and maintaining detailed records of incidents and communications. This role is critical in supporting field officers and ensuring the safety of personnel property and operations our client site.

Key Responsibilities:

Surveillance & Monitoring: Operate CCTV systems alarm monitoring platforms and life safety systems to detect and respond to security threats.
Access Control: Utilize software to monitor and manage access to secure areas.
Emergency Dispatching: Coordinate responses to alarms emergencies and incidents using radio satellite phones and emergency broadcast systems.
Communication: Maintain professional communication with security staff emergency responders and client personnel. Use active listening and clear documentation practices.
Incident Reporting: Accurately document all incidents alarms and communications in dispatch logs and reports.
Training & Development: Participate in a structured 40-hour training program covering alarm systems emergency procedures communication tools and site-specific protocols.
Customer Service: Provide courteous and professional support to client staff and visitors ensuring a positive and secure environment.

Qualifications:

Excellent observational and de-escalation skills; able to remain calm under pressure
Strong communicator; capable of working closely with local security teams
Committed to ethical practices and following all safety protocols always maintaining a safe and respectful approach.

Requirements:

At least 18 years of age.
Reliable means of communication and transportation.
Legal right to work in the United States.
Ability to effectively speak read and write English.
High school diploma GED or equivalent.
Previous SOC Operator or Command Center experience required.
2 years of security experience required or equivalent.
3 years of customer service experience.

Enhanced Benefits:

Medical Insurance (Anthem) Dental Insurance (Aetna) & Vision Insurance (VSP)
401k with Employer Matching
Paid Life Insurance Paid Time Off Paid Uniforms Paid Training
Specialized Programs for Continued Education for Security Officers
Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
Employee Assistance Programs (EAP)
Employee Discount Programs (Vehicles Cell Phone Cable Appliances Theme Park Tickets etc.)

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

#NorthernNE

DescriptionSOC Operator - Full TimeLocation: Billerica MAPay Rate: $24.10/hourShift(s): *Multiple shifts available. Please discuss with recruiter at time of interviewBenefits: Medical Dental Vision 401(k) Paid Time Off Uniforms Provided Employee Assistance ProgramAs a SOC Operator you will be respon...

Description

SOC Operator - Full Time

Location: Billerica MA

Pay Rate: $24.10/hour

Shift(s): *Multiple shifts available. Please discuss with recruiter at time of interview

Benefits: Medical Dental Vision 401(k) Paid Time Off Uniforms Provided Employee Assistance Program

Key Responsibilities:

Surveillance & Monitoring: Operate CCTV systems alarm monitoring platforms and life safety systems to detect and respond to security threats.
Access Control: Utilize software to monitor and manage access to secure areas.
Emergency Dispatching: Coordinate responses to alarms emergencies and incidents using radio satellite phones and emergency broadcast systems.
Communication: Maintain professional communication with security staff emergency responders and client personnel. Use active listening and clear documentation practices.
Incident Reporting: Accurately document all incidents alarms and communications in dispatch logs and reports.
Training & Development: Participate in a structured 40-hour training program covering alarm systems emergency procedures communication tools and site-specific protocols.
Customer Service: Provide courteous and professional support to client staff and visitors ensuring a positive and secure environment.

Qualifications:

Excellent observational and de-escalation skills; able to remain calm under pressure
Strong communicator; capable of working closely with local security teams
Committed to ethical practices and following all safety protocols always maintaining a safe and respectful approach.

Requirements:

At least 18 years of age.
Reliable means of communication and transportation.
Legal right to work in the United States.
Ability to effectively speak read and write English.
High school diploma GED or equivalent.
Previous SOC Operator or Command Center experience required.
2 years of security experience required or equivalent.
3 years of customer service experience.

Enhanced Benefits:

Medical Insurance (Anthem) Dental Insurance (Aetna) & Vision Insurance (VSP)
401k with Employer Matching
Paid Life Insurance Paid Time Off Paid Uniforms Paid Training
Specialized Programs for Continued Education for Security Officers
Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
Employee Assistance Programs (EAP)
Employee Discount Programs (Vehicles Cell Phone Cable Appliances Theme Park Tickets etc.)

#NorthernNE

Key Skills

Forklift
Calipers
Basic Math
Heavy Equipment Operation
Math
Packaging
Mechanical Knowledge
Paving
Fireworks
Clamp Truck
Excavator
Manufacturing

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About Company

Securitas

Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more

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