FC Lead

Our Opportunity:

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation in Jessup PA. This individual will be a change agent who thrives on details drives daily improvements and fosters positive relationships with hourly Team Members!

What youll do:

• Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.

• Promote and maintain a safe clean and organized work environment.

• Ensure achievement of daily operational goals.

• Coach mentor train and develop Team Members for performance and career growth.

• Serve as a cultural ambassador modeling Chewys operating principles ethics and integrity.

• Act as a liaison between hourly associates and leadership ensuring two-way communication and engagement.

• Thrive in a fast-paced rapidly evolving e-commerce environment.

• Collaborate with site leadership to identify and implement network-wide standard processes.

• Foster a positive and inclusive team dynamic that encourages feedback adapts to change and stays focused on the customer experience.

• Use tools including the Warehouse Management System (WMS) Chewy Labor Management System (CLMS) Tableau and Smartsheet.

What youll need:

• External candidates: 1 years of formal people leadership experience in operations logistics or a fast-paced environment.

• Internal candidates: Minimum of 3 months of demonstrated informal leadership (e.g. peer mentoring project ownership or training others) in a high-performance setting. Must be in good standing with company.

• Passion for working in an environment with a high degree of ambiguity and change.

• Data-driven approach with a focus on metrics and continuous improvement.

• Customer-obsessed attitude with a strong commitment to service excellence.

• Strong communication and leadership skills with the ability to influence across teams and levels.

• Proven ability to adapt quickly and deliver results using data and insights.

• Unwavering integrity and high ethical standards.

• Flexibility to work weekends and/or night shifts as required.

• Proficiency in Microsoft Office Suite (Excel Word Outlook etc.).

Physical job requirements:

• Walk up to 2 miles per shift.

• Frequently lift up to 50 pounds.

• Frequently lift up to 70 pounds using an optional team lift.

• Rarely lift greater than 70 pounds using a team lift.

• Stand push pull carry squat and kneel.

• Climb up and down stairs (where applicable).

We offer the following benefits for our Team Members:

• 20% Discount

• Medical Dental Vision FSA and HSA (eligibility on the 1st of the month following date of hire)

• Life and Disability Insurance

• 401(k) with company matching

• Wellness benefits through Wellbeing @Chewy

• Employee Assistance Program (EAP)

• Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year

• Subsidized child adult and pet backup care through

• Discounts on many items through the LifeMart Discount platform

• The option to sign up for Payactivs Earned Wage Access program and access a portion of the money youve already earned before your regular payday!

• Opportunity for wage increases starting after 3-months of service

• Referral Bonuses - $500 per referral