Front Desk Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Reporting to the Director of Front Office and Assistant Front Office Manager(s) responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service.
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
- Handle guest requests questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Qualifications :
Qualifications:
- Proficient in the English; bilingual is an asset
- 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
- Excellent knowledge of surrounding area an asset
- Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Knowledge of Opera PMS Windows MS Office Suite an asset
- Membership of Clefs dOr is an asset
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
