Senior Platform Engineer Call Routing

Zinkworks is a global leader in innovation headquartered in Athlone Ireland with three office locations worldwide. We utilise the latest cutting-edge technologies to bring industry-leading expertise to our Telecommunication and Financial services clients. We are adept at developing custom innovations that streamline our clients workflows and improve operational efficiency. With a commitment to quality and customer satisfaction we have earned a reputation as a trusted partner for businesses seeking reliable software services.

About the Role

Were hiringSenior Platform Engineersto support the design delivery and scaling of cloud-based infrastructure that underpins our clients enterprise contact centre. This is an opportunity for experienced engineers to join a team that values automation cloud-first thinking and on-the-job learning inVoIP/SIPandcontact centre technologies.

Youll help scale Kubernetes-based systems improve observability and integrate CI/CD pipelines all while being mentored by voice platform experts to gain exposure to tools likeGenesysAmazon Connect and more.

Key Responsibilities

• Build and maintain resilient Linux-based systems for customer contact services

• Contribute to platform automation monitoring and deployment tooling (CI/CD GitOps etc.)

• Troubleshoot and support production systems in a 24/7 high-availability environment

• Collaborate with senior engineers to upskill in SIP VoIP and telephony environments

• Participate in agile sprint cycles code reviews and platform optimisation efforts

• Write and maintain platform documentation and incident runbooks

Ideal Experience

• 5 years inplatform cloud DevOps or infrastructure engineeringroles

• Strong skills inLinuxDocker/Kubernetes

• Familiarity with cloud services (AWS Azure or GCP) and monitoring frameworks

• Contact centre tooling(Genesys Amazon Connect Avaya) in Routing. This is to create and maintain complex routing strategies. Call routing experience is essential.

• Experience supporting production systems in a regulated or enterprise environment

• Scripting experience (Python Bash etc.) and solid understanding of system-level debugging
• CI/CD tools are nice to have (e.g. Jenkins Ansible Git)

If you do not check every box please apply all the same and we can evaluate your application overall!

Why Work With Us

At Zinkworks we champion innovation and creativity within our diverse and supportive work environment. We are committed to providing avenues for professional growth and development ensuring you become a pivotal part of charting the future of technology solutions.

Join us if you are passionate about leading-edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.