Dementia Program Coordinator Remote
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Job Location:
Little Rock, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Dementia Program Coordinator - Remote
Location: Remote (U.S.-based)
Employment Type: Full-time (40 hours/week hourly)
Compensation: Salaried $52-62000 per year
Reports To:Program Manager
Our client has been supporting and coaching caregivers of people living with dementia for over eight years. Our programs empower families through education emotional support and one-on-one coaching designed to improve quality of life for both caregivers and care recipients.
We are proud participants in Medicares GUIDE Program an eight-year national pilot that provides enhanced services to caregivers of people living with dementia. This innovative model is shaping the future of dementia care in America.
Position Overview
Were hiring a Dementia Program Coordinator to support caregivers through the full enrollment process into the GUIDE program. This role bridges the gap between initial caregiver interest and active participation in the program.
You will coordinate logistics ensure compliance with Medicare/CMS requirements and provide warm empathetic communication to caregivers during a sensitive and often emotional time.
This is a high-touch high-impact role that combines organization service and heart.
Key Responsibilities
Serve as the main point of contact for caregivers once they agree to enroll in the GUIDE program.
Guide caregivers through the entire application and enrollment process.
Coordinate shipment and setup of program tablets and provide mini-training on their use.
Liaise with neurology partners to schedule and confirm formal diagnoses as required by CMS.
Ensure all enrollment steps meet CMS eligibility and documentation standards.
Submit completed caregiver-patient (dyad) applications for CMS review.
Facilitate smooth handoffs to Surestīs Engagement Specialists and Coaching Teams.
Maintain accurate tracking and reporting in Surestīs software system.
Monitor ongoing adherence to GUIDE requirements post-enrollment.
Identify and resolve bottlenecks to keep each caregivers process moving smoothly.
Contribute to continuous process improvements and operational refinements.
What Success Looks Like
Caregivers feel supported informed and cared for throughout enrollment.
Every application meets CMS compliance standards and is completed efficiently.
No dyad falls through the cracks.
Communication is proactive kind and professional at all times.
You help streamline and improve processes as the GUIDE program grows nationwide.
Qualifications
Required:
Exceptional organizational and time management skills ability to track 4060 active cases at once.
Strong communication and empathy able to connect with caregivers and explain complex processes clearly.
Detail-oriented with a high degree of accuracy and compliance awareness.
Self-motivated structured and able to thrive in a fast-changing startup environment.
Comfortable with technology and virtual communication tools.
Able to work standard business hours with flexibility for national time zones.
Preferred:
Experience in healthcare coordination patient services or caregiver support.
Familiarity with dementia care senior services or Medicare programs.
Background in nursing social work or related fields (not required).
Prior experience in logistics quality assurance or operations management.
Who we are looking for:
Empathetic: You genuinely care about helping caregivers through difficult times.
Organized: You stay on top of multiple moving pieces with precision.
Communicative: You listen deeply speak clearly and build trust quickly.
Detail-Oriented: You take pride in accuracy and compliance.
Collaborative: You enjoy being part of a compassionate mission-driven remote team.
Mission-Driven: Youre excited about making an impact in dementia care.
Work Environment
Fully remote role with flexible scheduling aligned to caregiver time zones.
MondayFriday 40 hours per week.
Supportive team culture that values balance no weekend work and minimal after-hours communication.
Collaborative compassionate and fast-growing organization with opportunities for advancement.
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
