Business Analyst – Dynamic CRM (Automotive Domain) Remote (USA) Contract

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Business Analyst Dynamic CRM (Automotive Domain)

Location: 100% Remote (Michigan/TX)

Long Term Contract

Job Overview: we are seeking an experienced Business Analyst (BA) with deep expertise in automotive industry business processes to support the definition design and implementation of a new CRM system. The ideal candidate will bring strong knowledge of OEM and Tier 1 supplier buying cycles-from lead generation through post-sale-ensuring the CRM aligns with industry best practices and customer engagement goals.

Key Responsibilities:

Work closely with business stakeholders to gather analyze and document requirements for CRM implementation.
Define business processes across the automotive sales lifecycle (lead management opportunity management quoting order fulfillment service and post-sale support).
Collaborate with solution architects developers and vendors to translate business requirements into CRM system functionality.
Develop process flows use cases and functional specifications tailored to automotive industry standards.
Ensure CRM workflows capture OEM and Tier 1 supplier customer interactions effectively.
Provide input on data governance reporting and analytics to enhance customer insights.
Support testing validation and change management during the CRM deployment lifecycle.
Act as a bridge between business users and technical teams to ensure successful delivery.

Required Skills & Experience:

7 years of experience as a Business Analyst preferably with a focus on Dynamic CRM systems.
Strong knowledge of automotive industry processes especially OEM and Tier 1 supplier buying cycles.
Proven track record in defining and designing CRM solutions (Salesforce Microsoft Dynamics or similar).
Experience in lead-to-order and post-sales process mapping within automotive domain.
Excellent communication stakeholder management and documentation skills.
Strong analytical mindset with the ability to translate business needs into technical solutions.

Nice to Have:

Exposure to aftermarket automotive business processes.
Familiarity with customer experience (CX) best practices in automotive.
Prior involvement in global CRM rollouts.

Job Title: Business Analyst Dynamic CRM (Automotive Domain) Location: 100% Remote (Michigan/TX) Long Term Contract Job Overview: we are seeking an experienced Business Analyst (BA) with deep expertise in automotive industry business processes to support the definition design and implementati...