WFM Capacity Planning Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Passionate about delivering an extraordinary Customer Experience
- Minimum of 3 years of relevant experience in Workforce Management
- Advanced experience in capacity planning forecasting and scheduling
- Experience building and analyzing models for capacity using excel/Nice tool.
- Able to work with large amounts of data to identify trends and patterns.
- Advanced experience in spreadsheet tools like Excel and Google Sheet.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
- Excellent written and verbal communication skills required
- Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization and provide input on performance
- Experience using BI tool such as Looker and Salesforce and proficient in the use of workforce management tools
- SQL experience a plus
- Experience meeting with and presenting information to senior leadership.
- WFM Forecasting Headcount planning Scheduling/RTA.
Key Skills
- Direct Sales
- Administrative Skills
- Logistics Distribution
- Facilities Management
- Civil Project Management
- Asic
