Client Experience Coordinator

Schaumburg, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Client Experience Coordinator

Location: Schaumburg IL

Terms: Permanent / Full Time

Salary: $60K/yr - $70k/yr

Position Reports To: Director of Operations

Schedule Type: Once onboarding is completed a Hybrid schedule of two days remote and three days in the office.

Interview Process: Phone screen followed by an in-person interview

Job Summary

The Client Experience Coordinator position is responsible for fully supporting our sales team in the daily servicing of client accounts orders and client satisfaction.

What Youll Do

Create process and track orders
Monitor and update order status
Monitor and update shipment logs/notifications
Communicate with vendors and clients on order status
Work with the Accounting department to ensure orders are invoiced correctly
Monitor Dashboard Reports
Process RMAs for client returns
Ensure Salesforce data entry is accurate
Open communication with the warehouse department to ensure that the shipment meets the clients expected delivery date
Coordinate equipment programming with the Professional Services team
Verify product availability and cost via vendor portals
Creates and maintains client reports

What Youll Bring

Ability to work independently and as part of a team
Very detail-oriented; focused on ensuring accurate data entry
Ability to manage time effectively and juggle multiple projects at once
Ability to build productive business relationships
Ability to find common ground with team members and other company employees
Associate / Bachelors Degree preferred
Min 2 years experience within operations: placing purchasing orders reviewing orders for accuracy keeping track of inventory working closely with the warehouse sales and other teams.

What Youll Get from Us
We offer:

Competitive compensation
Comprehensive medical dental and vision benefits
Generous PTO and holiday policies
Ongoing training and development support
An inclusive purpose-driven team culture

Diversity & Inclusion
We are an equal-opportunity employer and value diversity at every level of our organization. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information or protected veteran status. We are committed to fostering an inclusive environment where all individuals feel respected supported and able to thrive.

Job Title: Client Experience Coordinator Location: Schaumburg IL Terms: Permanent / Full Time Salary: $60K/yr - $70k/yr Position Reports To: Director of Operations Schedule Type: Once onboarding is completed a Hybrid schedule of two days remote and three days in the office. Interview Process: P...