Role :- DC support crew
Location- Santa Clara CA
We are seeking a remote contractor crew to support ongoing operations maintenance and troubleshooting of systems post-installation. This role involves hands-on hardware support remote diagnostics and coordination with facilities teams for power and liquid cooling requirements. The crew must be responsive to urgent and weekend needs and capable of scaling based on demand.
Key Responsibilities:
- Remotely support hardware installation device bring-up rack stacking IP configuration and diagnostics
- Perform remote triage and troubleshooting of system issues
- Coordinate with facilities teams for power and liquid cooling (no direct facilities work)
- Support prototype systems and data center operations
- Ensure continuity in crew leadership and effective knowledge transfer
- Provide scalable support for urgent and weekend tasks as required
Required Experience:
- Experience in data center operations prototype hardware environments and liquid cooling systems
- Strong skills in remote diagnostics and troubleshooting
- Ability to collaborate effectively with cross-functional teams
- Flexibility to support weekend and short-notice tasks
Familiarity with operational standards and protocols
Performance KPIs:
KPI Description
Response Time Speed of fulfilling contractor requests including urgent and weekend support
Role :- DC support crew Location- Santa Clara CA We are seeking a remote contractor crew to support ongoing operations maintenance and troubleshooting of systems post-installation. This role involves hands-on hardware support remote diagnostics and coordination with facilities teams for power an...
Role :- DC support crew
Location- Santa Clara CA
We are seeking a remote contractor crew to support ongoing operations maintenance and troubleshooting of systems post-installation. This role involves hands-on hardware support remote diagnostics and coordination with facilities teams for power and liquid cooling requirements. The crew must be responsive to urgent and weekend needs and capable of scaling based on demand.
Key Responsibilities:
- Remotely support hardware installation device bring-up rack stacking IP configuration and diagnostics
- Perform remote triage and troubleshooting of system issues
- Coordinate with facilities teams for power and liquid cooling (no direct facilities work)
- Support prototype systems and data center operations
- Ensure continuity in crew leadership and effective knowledge transfer
- Provide scalable support for urgent and weekend tasks as required
Required Experience:
- Experience in data center operations prototype hardware environments and liquid cooling systems
- Strong skills in remote diagnostics and troubleshooting
- Ability to collaborate effectively with cross-functional teams
- Flexibility to support weekend and short-notice tasks
Familiarity with operational standards and protocols
Performance KPIs:
KPI Description
Response Time Speed of fulfilling contractor requests including urgent and weekend support
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