Customer Service Account Manager

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Account Manager
Location: Denver CO
Position Type: Full-Time On-site About Company

Company is a leading children s apparel company specializing in decorated garments for golf clubs junior camps resorts bookstores and major retailers nationwide. Our mission is to create fun functional and high-quality apparel while fostering a collaborative family-oriented workplace where every team member plays a vital role in delivering exceptional customer experiences.

Position Overview

We are seeking a highly organized and proactive Customer Service Account Manager to serve as the main point of contact for our customers and sales reps. This role is responsible for managing orders from initial entry through production and delivery ensuring accuracy efficiency and outstanding service throughout the process.

The ideal candidate will be detail-oriented a natural problem-solver and passionate about providing an excellent customer experience. You ll work closely with Sales Art Production Warehouse and Accounting teams to ensure orders move seamlessly through every stage.

Key Responsibilities

Serve as the primary liaison between organization and assigned reps and customer accounts building strong positive relationships.
Manage orders from entry to final delivery ensuring timelines and customer requirements are met.
Enter verify and maintain accurate order data in our ERP system (A2K).
Partner with internal teams (Sales Art Production Warehouse and Accounting) to ensure orders flow smoothly and meet customer specifications.
Monitor and track order status proactively communicating updates or potential delays to customers and internal teams.
Resolve customer issues such as order discrepancies inventory related delays quality concerns and shipment problems with professionalism and urgency.
Understand and ensure compliance with customer-specific routing labeling and EDI requirements.
Maintain and update customer records pricing and order templates as needed.
Collaborate with the Sales team to support pre-book programs custom orders and seasonal launches.
Provide reporting and insights on order volume trends and performance metrics.

Qualifications

2 years of experience in customer service account management or order management (apparel decorated goods or manufacturing industry preferred).
Strong communication skills with a customer-first mindset.
Exceptional attention to detail and organizational skills.
Ability to prioritize and manage multiple accounts in a fast-paced environment.
Proficiency with Outlook Microsoft Office particularly Excel and experience with ERP or order management systems.
Knowledge of production processes such as screen print embroidery sublimation or heat transfer is a plus.
Problem-solving mindset with the ability to resolve issues quickly and professionally.

What We Offer

Competitive salary based on experience. Pay range: $21/hour-$28/hour.
Health dental and vision insurance.
Paid time off and company holidays.
Employee discount on apparel.
A collaborative supportive and growth-focused company culture.

Job Title: Customer Service Account Manager Location: Denver CO Position Type: Full-Time On-site About Company Company is a leading children s apparel company specializing in decorated garments for golf clubs junior camps resorts bookstores and major retailers nationwide. Our mission is to cre...

Job Title: Customer Service Account Manager
Location: Denver CO
Position Type: Full-Time On-site About Company

Position Overview

Key Responsibilities

Serve as the primary liaison between organization and assigned reps and customer accounts building strong positive relationships.
Manage orders from entry to final delivery ensuring timelines and customer requirements are met.
Enter verify and maintain accurate order data in our ERP system (A2K).
Partner with internal teams (Sales Art Production Warehouse and Accounting) to ensure orders flow smoothly and meet customer specifications.
Monitor and track order status proactively communicating updates or potential delays to customers and internal teams.
Resolve customer issues such as order discrepancies inventory related delays quality concerns and shipment problems with professionalism and urgency.
Understand and ensure compliance with customer-specific routing labeling and EDI requirements.
Maintain and update customer records pricing and order templates as needed.
Collaborate with the Sales team to support pre-book programs custom orders and seasonal launches.
Provide reporting and insights on order volume trends and performance metrics.

Qualifications

2 years of experience in customer service account management or order management (apparel decorated goods or manufacturing industry preferred).
Strong communication skills with a customer-first mindset.
Exceptional attention to detail and organizational skills.
Ability to prioritize and manage multiple accounts in a fast-paced environment.
Proficiency with Outlook Microsoft Office particularly Excel and experience with ERP or order management systems.
Knowledge of production processes such as screen print embroidery sublimation or heat transfer is a plus.
Problem-solving mindset with the ability to resolve issues quickly and professionally.

What We Offer